Technical Specialist, Relational Well-being at World Vision

World Vision International View all jobs

  • Accra
  • Permanent
  • Full-time
  • 1 month ago
With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!Key Responsibilities:Location: Any country where WVI is registered to operateOverviewWorld Vision International is strengthening its global Staff Care & Well-being approach to ensure that staff are supported not only through formal services, but through cultures of trust, connection, and relational care.We are seeking a Technical Specialist, Relational Well-being to strengthen the relational foundations that enable staff to feel seen, heard, and supported across diverse organizational contexts.This role focuses on strengthening peer support networks, supporting relational repair when trust has been strained, and embedding relational well-being into everyday organizational life. The position works closely with regional and national colleagues to support locally grounded approaches that strengthen trust, belonging, and collective resilience.This is not solely a technical or programmatic role. It requires deep relational intelligence, cultural humility, and the ability to work alongside colleagues in complex environments with care and credibility.We are particularly interested in candidates currently working in national or regional contexts within humanitarian or international organizations.Why this role mattersWorld Vision is strengthening how we care for our people through a more intentional, learning-driven, and systems-based approach to staff care and well-being.Sustainable well-being is relational. It is shaped by trust, belonging, and the everyday ways people support one another. This role exists to strengthen the relational conditions that allow staff to remain connected, supported, and able to carry out their work with dignity.If you have ever sat in a national or regional office thinking, “People are carrying a lot beneath the surface, and we need stronger ways to support one another,” this role may be for you.Key ResponsibilitiesRelational Care System DesignDevelop frameworks and practices that strengthen trust, belonging, and relational repair
Provide guidance on integrating relational well-being into policies and practices
Partner with HR, Comms, and SSR to embed relational approaches in team culture and leadership developmentStaff Support & Informal Systems StrengtheningSupport regions to sustain and adapt peer support networks
Facilitate learning and skill development for staff support functions and facilitators
Promote informal practices that sustain connection and communityOrganizational Healing & Crisis ResponseProvide technical input into crisis response where relational repair is needed
Support healing processes following organizational ruptures or change
Collaborate with leaders to address issues of trust and institutional betrayalLearning & Knowledge ManagementDocument and share lessons from relational care practices
Contribute to communities of practice on relational well-being and trust-building
Support research and innovation in relational and peer-based systems
Self-directed learning to maintain currency on industry trends, research, practices and key actors in training, communications, and staff well-being.Cross-Functional CollaborationCollaborate with Specialists in Change, Work Design, and Mental Health on integrated approaches
Partner with Risk and Emergency teams to align relational systems with resilience strategiesKNOWLEDGE, SKILLS AND ABILITIESRequired Skills, Knowledge and ExperienceAdvanced education in psychology, sociology, organizational development, or related field
Advanced training in facilitation, conflict resolution, or restorative justice an advantage
Professional certification in counseling, coaching or mental health first aid desirable
Minimum 7 years’ experience in psychosocial support, organizational psychology, or humanitarian staff care
Expertise in relational practices, trust-building, or staff support systems
Experience facilitating healing, conflict resolution, or restorative practices in complex organizations
Proven cross-cultural experience in INGOs or comparable international organizations
Fluency in English, fluency in additional languages considered an advantagePreferred Skills, Knowledge And ExperienceStrong understanding of humanitarian contexts, cultural dynamics, and staff care challenges and practices.
Familiarity with moral injury, institutional betrayal, and organizational healing.
Skilled facilitation to create safe and inclusive dialogue spaces.
Multilingual capacity strongly preferred.
Proven advising capabilities with the ability to influence widely across a diverse international organisation.
Skillful communicator with advanced influencing skills that can transcend boundaries and work effectively across all levels of a complex organization.
Ability to operate effectively and responsively in a fast changing, ambiguous environment, and deal with high pressure situations calmly and with energy and resilience while managing multiple priorities and deadlines.
Ability to work well independently; a motivated self-starter, with good initiative and problem-solving skills
Strong ability for critical thinking, displaying proactive and innovative approaches to work streams.
Strong coaching and consulting competences.Travel and Work Environment RequirementUp to 20%, dependent on Partnership Travel Guidelines
Ability to work regularly outside of business hours sometimes in hazardous conditions

Jobweb Ghana