Job DescriptionDo you enjoy being part of team that provides high-quality technical support for customers?Would you enjoy working in a dynamic role responsible for post-sales growth?Join our Technical Support Services teamBringing the most cutting-edge physical and digital technologies together to create oilfield equipment is the beating heart of our work. Devising smarter systems that control and monitor oil and gas extraction, our subsea and surface-pressure capabilities are industry-leading and commercially innovative.Bringing Technology to lifeAs a Lead Technical Support Specialist, you will be responsible for post sales support of customer issue. This can include repairs (both returns and field), technical support or a field service or other service requestAs as Lead Technical Support Specialist, you will be responsible for:
Owning the resolution of post-sales technical customer issues. Level 1,2,3 Technical Support - Resolves post sales Technical Issues.
Communicating across direct organization. Presents to senior leaders in specific technical space and on cross functional teams on how technologies interconnect and contribute to overall strategy.
Handling latitude in project techniques. Project process requires choosing right approaches. Employees should have technical know-how.
Handling diverse clients in a region. Follows frameworks to get through the processes. There is room for negotiating and client specific conditions.
Job search engineFuel your passionTo be successful in this role you will:
Have at least a technical Diploma
Have at least 4 years of relevant work experience with significant experience in technical Support/ post sales support/ project management.
Have good experience in Oil & Gas industry with offshore experience.
Have experience with wellhead system, subsea production system and drilling system
Have sound experience in a client facing role
Be a successful written and verbal communicator. Have the ability to influence others and lead small teams.
Be able to lead initiatives of moderate scope and impact. Have Ability to coordinate several projects simultaneously.
Have an effective problem identification and solution skills. Proven analytical and organizational ability.
Be able to work both alone and as part of a diverse cultural team.
Work in a way that works for youWe recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.Working with usOur people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.Working for youOur inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
Contemporary work-life balance policies and wellbeing activities
Comprehensive private medical care options
Safety net of life insurance and disability programs
Tailored financial programs
Additional elected or voluntary benefits
About UsWith operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.Join UsAre you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!About Us:We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet.Join Us:Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward.Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.Closing Date: 20th March, 2025HOW TO APPLY
