Customer Service Representative - (Courier Operations)

• Handle customer inquiries and complaints via phone, email, and in-person.

• Provide timely and accurate information about postal and courier services.

• Resolve customer issues and concerns in a professional and courteous manner.

• Process customer requests, such as tracking, tracing, and delivery updates

• Process customer complaints and feedback.

• Maintain accurate records of customer interactions.

• Meet customer service standards and targets.

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