Operations Manager
- Greater Accra
- Permanent
- Full-time
The Operations Manager is responsible for overseeing the end-to-end operations of security labels personalization, ensuring smooth workflow from receipt of web materials through personalization, quality control, packing, and delivery. The role will ensure that operations are efficient, well-coordinated, and meet required quality and delivery standards. The Operations Manager will also support the long-term transition toward fully localized production.Key Responsibilities
Operational Leadership & Coordination
- Oversee all day-to-day operational workflows across Personalization, Supply Chain & Logistics,
- Coordinate seamless work transitions between departments to ensure efficient order
- Ensure all departments meet operational deadlines and quality standards
- Act as primary liaison between departments to resolve operational conflicts and coordinate
- Report operational metrics and performance to Managing Director on a regular basis
- Develop, document, and maintain standard operating procedures (SOPs) for all operational
- Identify bottlenecks, inefficiencies, and redundancies in current workflows
- Lead continuous improvement initiatives to optimize production cycles, inventory management, and delivery timelines
- Implement solutions that enhance operational efficiency without compromising quality
- Track and analyze key performance indicators (KPIs) across all departments
- Ensure adherence to quality standards throughout all operational stages
- Monitor quality assurance protocols and coordinate with QA personnel on defect reduction
- Maintain compliance with contract requirements
- Implement corrective actions for quality issues and prevent recurrence
- Ensure proper documentation and record-keeping of operational and quality metrics
- Facilitate transition planning toward 100% localized personalization and eventual web
- Identify capacity constraints and plan resource augmentation (equipment, staffing, space) for
- Monitor market demands and adjust operational capacity and scheduling accordingly
- Make data-driven operational decisions and escalate strategic decisions to Managing Director
- Root cause analysis on recurring issues and implement preventive measures
- Develop contingency plans for operational disruptions
Technical Knowledge
- Knowledge of printing, personalization, or security printing processes
- Proven experience in production operations management, manufacturing, or supply chain
- Understanding of roll-fed printing operations and web processing
- Familiarity with quality assurance standards and compliance requirements
- Experience with production planning and Flexographic printing (advantage).
- Demonstrated ability to lead cross-functional teams and manage multiple departments
- Strong delegation skills with ability to empower team members
- Excellent communication skills, both written and verbal, with ability to convey complex information clearly
- Ability to facilitate difficult conversations and resolve conflicts constructively
- Commitment to developing team members and fostering a culture of continuous improvement
- Strong analytical and problem-solving skills with a focus on data-driven decision making
- Ability to identify root causes and implement lasting solutions
- Comfort with metrics, KPIs, and performance tracking
- Logical thinking combined with practical business acumen
- High sense of personal responsibility for operational outcomes
- Detail-oriented with strong organizational skills
- Adaptability and flexibility in a dynamic, growth-oriented environment
- Initiative-taking with proactive approach to identifying and addressing challenges
- Collaborative mindset with ability to build strong working relationships
- Commitment to quality, safety, and continuous improvement
- Ability to handle pressure and manage multiple priorities effectively
- Experience in security printing, personalization, or security label production is highly preferred
- Bachelor's degree in Operations Management, Supply Chain Management, Manufacturing Engineering, Business Administration, or related field. Post graduate qualification is an advantage.
- Operations management experience in manufacturing, production, or supply chain
- Experience leading and managing multiple departments or cross-functional teams
- Proven track record of improving operational efficiency and reducing costs
- Experience with lean manufacturing, Six Sigma, or continuous improvement methodologies is
- Strong Microsoft Office skills (Excel, Word, PowerPoint)
- Experience in government, security, or regulated industries
- Knowledge of flexography printing or web processing technology
- Experience with digital personalization or Variable Data Printing
- Experience with ISO 9001 or other quality management systems
- Previous role in a manufacturing or production facility startup or expansion
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