Operations Manager

Dzorwulu, Greater Accra
Permanent
Full-time

1 day ago
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COMPANY OVERVIEWA leading company in the health, wellness, and direct sales industry is seeking a proactive and results-oriented Operations Manager to oversee and optimize its internal processes. The company operates within a structured international network and is focused on driving efficiency, alignment, and sustainable growth across all functions. The Operations Manager will be responsible for optimizing internal workflows, overseeing human resource functions, and ensuring seamless coordination between front-office and back-office operations. This role requires a strategic thinker with strong execution capability who can improve operational efficiency, enhance team productivity, and ensure alignment across departments.KEY RESPONSIBILITIESOperational Efficiency & Process Optimization

Review, design, and implement efficient internal workflows and operational processes

Identify bottlenecks and drive continuous improvement initiatives across departments

Develop and enforce standard operating procedures (SOPs) to ensure consistency and efficiency

Cross-Functional Coordination

Ensure strong alignment and communication between front-office (sales, marketing, customer service) and back-office (finance, warehouse, admin) functions

Facilitate collaboration across teams to improve service delivery and operational outcomes

Monitor overall business operations to ensure smooth day-to-day functioning

Human Resource Oversight

Support recruitment, onboarding, and staff development processes

Oversee employee performance management and enforce company policies

Promote a productive and accountable work environment

Identify training needs and coordinate capacity-building initiatives

Performance Monitoring & Reporting

Track key operational metrics and prepare reports for senior management

Analyze performance data to inform decision-making and strategic planning

Ensure departments are meeting set targets and operational standards

Compliance & Administration

Ensure adherence to company policies, regulatory requirements, and internal controls

Oversee administrative functions to support overall business operations

Maintain proper documentation and operational records

Stakeholder Support

Support senior management in executing strategic initiatives

Act as a central point for operational issue resolution and escalation

KEY REQUIREMENTS

Bachelor’s degree in Business Administration, Operations Management, or a related field

Minimum of 3years’ experience in operations, administration, or business management.

Strong experience in process improvement and cross-functional coordination

Exposure to HR functions and team management

Experience within direct sales, FMCG, or structured distribution environments is an advantage

Strong proficiency in Microsoft Office tools (especially Excel)

KEY COMPETENCIES

Strong leadership and people management skills

Excellent organizational and multitasking abilities

Analytical mindset with strong problem-solving skills

Effective communication and stakeholder management

Ability to drive change and improve operational efficiency

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