Food and Beverage (F&B) Operations Manager

• Oversee lounge operations from opening to closing to ensure seamless service.

• Ensure ambiance, cleanliness, music, lighting, and general environment meet brand standards.

• Monitor floor activities and resolve operational issues promptly.

• Coordinate with kitchen and bar teams to ensure timely and quality service.

• Supervise the head chef, waiters, hostesses, shisha attendants, and janitors

• Manage staff scheduling, attendance, and duty rosters.

• Conduct daily briefings to communicate expectations, promotions, and service standards.

• Identify training needs and recommend coaching, refresher training, or disciplinary action where necessary.

• Support the HR Manager in onboarding, training, and performance evaluation.

• Ensure guests receive exceptional, responsive, and courteous service.

• Handle elevated customer complaints or service gaps professionally.

• Monitor customer feedback and recommend improvements.

• Oversee stock levels for consumables, cleaning materials, and equipment.

• Collaborate with procurement for replenishment and supplier follow-ups.

• Ensure proper handling of POS systems, sound systems, lighting equipment, and lounge assets

• Ensure all operational staff adhere to all health, safety, and hygiene standards.

• Ensure staff compliance with company policies.

• Prepare weekly operation reports.

• Maintain accurate records for stock, breakages, and maintenance needs.

• Coordinate with management on strategic planning and operational improvements.

• Undertake any activity assigned by Management

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