Shop Manager at Niche Avenue
Niche Avenue
- Accra
- Permanent
- Full-time
*Reports to:*Business Owner
Location: Community 25, TemaJob Summary:We're seeking an experienced and dynamic Shop Manager to lead our Gift, Home & Personal Essentials Shop team.
The successful candidate will be responsible for driving sales, managing daily operations, and providing exceptional customer service in a fast- paced retail environment.Key Responsibilities:1. Sales and Revenue Growth:
- Achieve sales targets and increase revenue through effective sales strategies and team management.
- Analyze sales data, identify trends, and implement strategies to optimize sales performance.
2. Team Management:
- Train, and manage a high performing team
- Foster a positive and inclusive work environment, promoting teamwork and collaboration.
- Coach and develop team members to enhance their sales and customer service skills.
3. Customer Service:
- Ensure exceptional customer service standards are maintained throughout the store.
- Respond to customer complaints and feedback, resolving issues promptly and professionally.4. Store Operations:
- Manage daily store operations, including opening and closing procedures, stock management, and visual merchandising.
- Maintain a clean, organized, and safe store environment.
5. Inventory Management:
- Manage inventory levels, track stock movements, and optimize stock levels to minimize waste and maximize sales.
- Collaborate with the buying team to select and purchase products that meet customer needs and drive sales.
6. Visual Merchandising:
- Create visually appealing store displays and window displays to attract customers and drive sales.
- Ensure store displays and promotional materials are aligned with the brand's image and marketing strategies.
7. Reporting and Administration:
- Prepare and submit sales reports, inventory reports, and other relevant documentation.
- Manage store budgets, track expenses, and optimize resources to achieve business objectives.Requirements:1. Experience: 2-5 years of retail management experience, preferably in a gift or home goods shop or similar environment.
2. Skills:
- Excellent leadership and team management skills.
- Strong sales and customer service skills.
- Ability to analyze sales data and make informed decisions.
- Basic math skills and accuracy with handling cash and operating a point-of-sale system.
- Knowledge of gift and home goods products, trends, and merchandising techniques.
3. Qualifications:
- Higher National Diploma or equivalent required; degree in business, marketing, or a related field preferred.Ideal Candidate:- Passionate about Sales, Gift Curation and allied services.
- Strong ability to cross and upsell.
- Strong visual merchandising and display skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong problem-solving and analytical skills.
- Social Media Marketing skillsWhat We Offer:1. Competitive salary and benefits package.
2. Opportunities for professional growth and development.
3. Collaborative and dynamic work environment.Applicant must reside in Community 25 and its environs
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