Customer Service Representative - Buwelo Ghana

Buwelo

  • Accra
  • Permanent
  • Full-time
  • 29 days ago
Exciting Opportunity! We are seeking Customer service representatives with the criteria below:Customer Service Representatives must possess a combination of listening, typing, accuracy, and customer empathy skills to ensure real-time captions for individuals with hearing loss.Core Skills & Competencies:1. Attention to Detail & Accuracy
  • Strong focus on delivering clear, error-free captions
  • Ability to distinguish between homophones, accents, and speech nuances
  • High level of concentration and multitasking abilities
2. Work Ethics & Reliability
  • Ability to adhere to strict confidentiality policies (as conversations may involve sensitive information)
  • Strong time management skills and ability to work in a fast-paced environment
  • Team player mindset while being capable of independent work
[ad]3. Proficiency in spelling, grammar, and punctuation4. Customer Service & Empathy
  • Understanding of hearing loss challenges and sensitivity to customer needs
  • Ability to maintain neutrality and professionalism while transcribing calls
  • Strong verbal and written communication skills
  • Patience and ability to handle stressful situations calmly
5. Technical Proficiency
  • Basic knowledge of computer applications and troubleshooting
  • Ability to quickly adapt to new technologies and software updates
Educational Qualification:
  • HND or higher in Communication, Education, Linguistics or a related field.

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