Shop Manager - Niche Avenue

• Achieve sales targets and increase revenue through effective sales strategies and team management.
• Analyze sales data, identify trends, and implement strategies to optimize sales performance.

• Train, and manage a high performing team
• Foster a positive and inclusive work environment, promoting teamwork and collaboration.
• Coach and develop team members to enhance their sales and customer service skills.

• Ensure exceptional customer service standards are maintained throughout the store.
• Respond to customer complaints and feedback, resolving issues promptly and professionally.

• Manage daily store operations, including opening and closing procedures, stock management, and visual merchandising.
• Maintain a clean, organized, and safe store environment.

• Manage inventory levels, track stock movements, and optimize stock levels to minimize waste and maximize sales.
• Collaborate with the buying team to select and purchase products that meet customer needs and drive sales.

• Create visually appealing store displays and window displays to attract customers and drive sales.
• Ensure store displays and promotional materials are aligned with the brand’s image and marketing strategies.

• Prepare and submit sales reports, inventory reports, and other relevant documentation.
• Manage store budgets, track expenses, and optimize resources to achieve business objectives.

• 2-5 years of retail management experience, preferably in a gift or home goods shop or similar environment.

• Excellent leadership and team management skills.
• Strong sales and customer service skills.
• Ability to analyze sales data and make informed decisions.
• Basic math skills and accuracy with handling cash and operating a point-of-sale system.
• Knowledge of gift and home goods products, trends, and merchandising techniques.

• Higher National Diploma or equivalent required; degree in business, marketing, or a related field preferred.

• Passionate about Sales, Gift Curation and allied services.
• Strong ability to cross and upsell.
• Strong visual merchandising and display skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong problem-solving and analytical skills.
• Social Media Marketing skills

• Opportunities for professional growth and development.
• Collaborative and dynamic work environment.

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