Manager: Home Business Intelligence, Analytics & Insights - MTN Ghana

• Provide expertise in financial modeling, data visualization, and business performance reporting to support Home Sales, Fibre Development, and Customer Management in meeting their financial goals.
• Ensure effective management of Home operating expenditure relative to the budget, while accurately recording and interpreting financial information to drive the success of Home operations and strategic plans
• Support the Shareholder return strategy by developing and implementing the Division’s processes that are aligned to achieving all elements on the business score card. (i.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Participate in the review of Business Processes (headcount, process optimization etc), to drive efficiency
• Monitor and review on product profitability and market segment performance trends
• Support the Shareholder return strategy by developing and implementing Home processes that are aligned to achieving all elements on the business score card. (I.e. Grow Data Revenue, Subscriber Growth etc).
• Translate targets and strategies into operational plans, ensuring alignment to business strategy, driving the execution thereof and taking corrective actions where necessary.
• Develop and execute plans for sustainable Business Planning & Performance Reporting
• Support the business operations divisions and work with cross-functional teams including Project/Demand Management, Design, Revenue Assurance, Quality Assurance, Compliance, Regulatory, Go-To-Market, Business Intelligence teams to launch propositions/offers, products & services
• Drive continuous improvement initiatives and enhanced operational efficiencies including special focus on business planning and business performance reporting
• Generate periodic product performance assessment reports and review
• Provide micro and macro environment insights – economic factors, competitor analysis etc., and effective recommendations to drive revenue growth and mitigate identified risks.
• Manage periodic data queries, extraction, validation and reporting processes
• Transform raw data into a visual representation for reporting and quality decision-making.
• Review trends in the telecommunications industry and provide insights into issues and events that could be factored into the business planning process as it affects Home operations and services.
• Develop and maintain database of records, data and information that are relevant to the telecommunications industry and useful for planning and optimization of Home business activities.

• A bachelor’s degree in business, Finance, or a related field of study
• Relevant professional certification is a plus.

• 5 years of working experience in Market Research and Insights Generation,
• Advanced use of Excel, reporting tools, statistical applications and financial modelling
• At least 3 years’ experience in a supervisory position in a dynamic and fast-moving industry

• Good Knowledge in Statistical and other Applications/software e.g. SPSS, SAS, Excel, Word, PowerPoint
• Good knowledge in Power BI and Big Data
• Strong reporting knowledge and skills
• Market Intelligence
• Customer Knowledge Management
• Good knowledge of financial Modelling
• Business planning & Budgeting
• Business Performance & analytics
• Business and Commercial acumen
• General working conditions

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