Job Vacancy For Controller, Virtual Sales

• Responsible for coordinating and steering the activities of the SME Virtual platform to drive traffic to the platform. Ensuring that the platform is customer friendly and appealing to prospects.
• This will be done on the bedrock of ensuring consistent and superior customer experience whiles progressively growing the ARPU of each account in their portfolio.

• Highly dynamic and competitive telecommunication industry
• Innovation driven industry
• High Regulatory environment
• Global technology trends and advancements
• Global & MTN Group approved IT Standards and Practices
• Diverse Cultural environment
• Regionalization structure implication
• Performance driven environment

• Prospect for new SME clients virtually
• Identify potential clients and drive their traffic to the SME virtual platform
• Acquisition of new SME clients virtually.
• Implement virtual sales strategies to acquire SME clients.
• SME customer relationship management
• Timely response to customer complaints.
• Cross sell MTN products & services virtually.
• Periodic update of with relevant information on existing and new products and services on the SME virtual site.
• Collate and analyse all information on customer enquiries and or queries.
• Achieve SME virtual sales targets.

• Minimum of a bachelor's degree in Marketing/ Business Management or related field

• Minimum of 3 years of relevant work experience in a commercial function

• In depth knowledge of the market and industry
• Knowledge of the range of the corporate business partners
• Customer Relations Management
• Understanding of technology and services
• Knowledge of standard office practices and procedures

• Manages self, good conflict management, self-accountability
• Energy & Drive - Innovative, takes initiative, result oriented and develops self consistently
• Interpersonal Skills - Self-Leadership, customer centricity, collaborative and coaches & develops direct reports
• Personal Skills - Trustworthy, integrity and ethical in dealings
• Operating Skills - Ability to focus on priorities and plans,
• Organisational Positioning Skills - Good written and verbal communication, presentation skills commitment to the organization
• Analytical thinking and Problem-solving abilities

• Can Do; Integrity; leadership; Innovation; Relationships

• Complete Candor, Complete Accountability, Active Collaboration & Get it done.

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