Customer Support Specialist by Yara International

Yara View all jobs

  • Accra
  • Permanent
  • Full-time
  • 2 months ago
Job DescriptionAbout the jobWe at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change. About The Unit Yara is the world's leading mineral fertilizer company with a truly global presence and with leading positions in ammonia, nitrates, NPK and specialty fertilizers. Yara Ghana was established in 2007 to strengthen the quality and depth of input supply and related services along agricultural value chains to increase the productivity of Ghanaian farmers. Yara Ghana is looking for a Customer Support Specialist to join its digital team. The position will be based at our Head Office in Accra and will report to the Digital Retail Solutions Manager. Responsibilities Support Crop and Digital Solutions in implementing and scaling new on-farm digital and integrated tools and solutions Work closely with and support the Digital Enablers, to feed data into the solution backend system Communicate with customers with a strong brand voice and address their enquiries and issues through Zendesk Manage and update the customer facing knowledge base and help desk content Assist in communication between the Performance Marketing Campaign team and the respective Product Owners for technical issues Profile
  • A university degree in business related studies
  • A minimum of 3 years work experience in a customer service or customer support role.
  • Excellent verbal and written communication skills
  • Fluent in written and spoken English
  • Fluency in some local languages will be a plus.
  • Proficient in the use of Excel and other tools such as Power BI dashboards for data analysis
Apply no later than The deadline for your online application via www.yara.com/positions is 2 weeks after first publication Knowledge grows through differences Yara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We believe that creating a diverse and inclusive work environment is not only the right thing, but also the smart thing to do. To deliver on this, Yara has firmly anchored Diversity, Equity & Inclusion (DE&I) in our business strategy and has more than 400 employees worldwide involved in D&I ambassadors networks.HOW TO APPLYClosing Date : 28th June, 2023

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