IT Support Specialist (MPS) at Docutech Ghana

Docutech Ghana

  • Accra
  • Permanent
  • Full-time
  • 23 days ago
Job DescriptionRole OverviewDocutech Ltd. is seeking a Managed Print Services (MPS)-focused IT Support Specialist to join our team. This position is ideal for a technically skilled and service-oriented professional who can deliver exceptional customer support, optimize print environments, and ensure the smooth operation of multifunction printers, copiers, and related IT systems. You will play a key role in implementing and supporting MPS solutions for clients, helping them reduce costs, improve workflow, and maintain reliable print infrastructure.Key ResponsibilitiesTechnical Support & MPS Implementation
  • Install, configure, and maintain a wide range of office equipment, including Xerox and HP printers, photocopiers, and multifunction devices.
  • Provide on-site and remote support for Managed Print Services environments, including device monitoring, print management software, and user access controls.
  • Troubleshoot hardware, software, and network connectivity issues to ensure optimal uptime and efficiency.
Customer Service & Account Management
  • Serve as the primary technical contact for assigned MPS client accounts, ensuring timely responses to service calls and proactive follow-ups.
  • Build strong relationships with customers through regular preventive maintenance and performance reviews.
  • Educate clients on best practices for print management, device usage, and cost optimization.
Monitoring & Reporting
  • Use service management tools such as 4me, 3Manager, or equivalent to:
  • Monitor device performance, supplies, and service tickets.
  • Track key metrics like page volumes, consumable usage, and uptime.
  • Prepare and submit accurate daily activity, service visit, and performance reports to supervisors.
Product & Market Knowledge
  • Maintain up-to-date expertise on Docutech products, MPS solutions, and internal service procedures.
Continuous Improvement
  • Identify opportunities to enhance client print environments, reduce costs, and improve efficiency.
  • Support team initiatives to improve overall service delivery and operational processes.
  • Perform additional duties assigned by management.
RequirementsEducation & Experience
  • Bachelor's degree in Information Technology, Electrical/Electronic Engineering, Computer Science, or a related field.
  • At least 2 years of experience in IT support or technical servicing, with direct exposure to Managed Print Services or enterprise print solutions highly desirable.
  • Proven hands-on experience with the installation and servicing of printers, copiers, and multifunction devices.
  • Strong troubleshooting and problem-solving skills for hardware, software, and network-related issues.
  • Ability to install and configure print management software and integrate devices into client networks securely.
  • Excellent customer service orientation and professional communication skills.
  • Strong organizational skills with the ability to work independently and under pressure.
Other Requirements
  • Commitment to continuous learning and staying current on MPS technologies.
  • Valid Driving license and driving ability required.
Closing Date: 30th March, 2026HOW TO APPLYSend your CV and cover letter to with the subject line: “IT Support Specialist - Managed Print Service”

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