Customer Service Specialist by SnappyCX

SnappyCX

  • Accra
  • Permanent
  • Full-time
  • 30 days ago
Job DescriptionJob DescriptionSnappyCX is a dynamic and innovative company at the forefront of the BPO industry, providing talent outsourcing. We are seeking a highly motivated and aggressive customer support specialist to join our dynamic team. The ideal candidate will possess exceptional communication skills and have a proactive approach to securing and scheduling appointments for our customers. This role involves interacting with customers via phone calls, texts, emails, and web chats, ensuring a seamless and positive experience.Responsibilities:
  • Respond promptly and professionally to customer inquiries through phone, text, email, and web chat.
  • Secure and schedule appointments efficiently, ensuring all customer needs are met.
  • Maintain a high level of accuracy and attention to detail in all interactions and scheduling activities.
  • Demonstrate a proactive approach in addressing customer concerns and resolving issues.
  • Collaborate with other team members to ensure a consistent and high-quality customer experience.
  • Keep detailed records of customer interactions and transactions.
  • Stay updated on product knowledge and company policies to provide accurate information to customers.
RequirementsQualifications:
  • Bachelor's degree
  • 4+ years of experience in a call center environment.
  • Flexibility to work various shifts, including evenings and weekends.
  • Great personality with the ability to think 1-2 steps ahead to overcome objections.
  • Excellent communication skills, both verbal and written.
  • Working laptop or computer.
  • Sales experience and the ability to upsell other products to the client.
  • Ability to work in a fast-paced and dynamic environment.
  • Proficient in using CRM systems and other customer service tools.
  • Attention to detail and the ability to maintain accuracy in all interactions.
HOW TO APPLYClosing Date : 10th August, 2024

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