Job Vacancy For Customer / Sales Support Associate

• WB DevWorld is an IT, Creative, Design and Business development agency that provides solutions, products, and services in these job function or categories: Consulting & Strategy, Software, Apps, Sites & Data, Creative, Video & Design, Business Development & Management, Human Resources, Marketing, Communications & Sales.

• Customer/Sales Support Associates are valued members of a busy sales team, playing an important role in tracking sales leads, coordinating quotes and sales packs, providing customer service, and managing customer accounts.
• The support functions may include but are not limited to providing documentation, collecting cheque or payments, creating new accounts for the customers, generating a daily report of the sales target achieved, the outstanding payment from the customers, and passing on the queries of new customers to the respected sales representative.

• you'll be answering customer phone calls,
• dealing with customer service inquiries,
• arranging sales appointments,
• providing information to the sales team,
• creating and processing sales orders,
• managing customer accounts and performing data entry tasks as necessary.
• It's a busy role that demands good time management and organization skills.
• Interpersonal skills are also essential because a large part of the job involves customer support.

• Help troubleshoot problems with customer orders, customer accounts and other related issues
• Provide the sales team with data reports and sales guides
• Monitor sales performance through sales tracking tools and report progress to sales representatives
• Identify and keep up with sales trends
• Work with account managers to create and implement targeted sales strategies
• Keep up with new product sales launches and make sure the sales team is up to date
• Provide customer service by staying on top of pending orders and customer requests
• Identify where improvement is needed in sales practices and make suggestions for improvements
• Answering customer inquiries, scheduling meetings, and sales appointments, and following up with customers about their order status.
• Compiling a daily list of sales leads, delegating leads to the sales department, and providing sales data and guides to the sales department.
• Developing and monitoring performance indicators for sales and staff members, managing sales tracking tools, and compiling reports.
• Recording sales trends and liaising with account managers to develop sales strategies.
• Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction.
• Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.
• Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system.
• Handling administrative duties for the company and its executives and management teams.
• Scheduling customer meetings and conferences.
• Reporting any unusual activity to your supervisors.

• You must have a well-functioning laptop (you will use it to work)
• Familiarity with CRM systems and practices
• Proven customer support or sales support experience or experience as a Client Service Representative
• Bachelor's degree in Business, Marketing, Sales Customer Service or related field is preferred
• Ability to stay calm when customers are stressed or upset.
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Experience in supporting senior-level management including making travel arrangements and scheduling weekly meetings
• Must be willing to arrange your own travel and attend all sales strategy training conferences off-site
• Demonstrated ability to assist sales teams with any additional work as needed with a can-do attitude
• Must have excellent verbal and written communication skills with a clear and friendly speaking voice
• Be strongly skilled in data entry, travel organization and customer service including basic math and reporting skills
• Attention to detail is necessary as well as being a people person with excellent customer service knowledge
• Working knowledge of customer relationship management software and data analysis
• Excellent motivational skills and works well with a team but also able to work alone
• Strong communication and interpersonal skills and dedication to customer satisfaction
• Excellent time management and organizational skills and the ability to multitask and prioritize
• Knowledge of sales practices and the most efficient customer service techniques
• Ability to interpret sales metrics and perform data entry
• Ability to pay strong attention to detail

• You must have a well-functioning laptop (you will use it to work)
• Familiarity with CRM systems and practices
• Education: Minimum Bachelor Degree
• A minimum of 3 years' experience
• A strong portfolio/detailed info of your past works and experiences (will be requested during the interview - links or files).
• Proven customer support or sales support experience or experience as a Client Service Representative

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