Job Vacancy For Customer Service Rep

• Keeping detailed and adequate records of customer interactions, transactions, comments, and complaints
• Handling customer complaints by providing appropriate solutions and alternatives, and then following up to ensure resolution
• Assistance with the placement of orders, refunds, or exchanges
• Cooperation with the customer care manager to ascertain proper customer service is being delivered
• Answering incoming calls regarding service questions, product problems, billing issues, and general client concerns
• Regular update and maintenance of customer's account using computer software programs

• Excellent written and verbal communication skills to interact with customers effectively
• Possession of customer orientation and the ability to respond/adapt to different types of characters
• Ability to remain calm even when customers are stressed or upset
• Good computer skills to be able to effectively utilize necessary computer software to help keep customer accounts
• 2 years work experience
• Ability to prioritize duties and perform multiple tasks simultaneously, and to manage time effectively
• HND or degree

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