Job Vacancy For Manager, IT Fintech Operations

• Responsible for driving and efficiently managing, planning, designing, implementing and maintaining of Fintech platforms, supporting Services and ensuring that all user departments and stakeholders' requirements are fully met timeously.

• Highly dynamic and competitive technology industry
• Evolution and highly competitive Fintech Industry
• Global technology trends and advancements
• Global & MTN Group approved IT Standards and Practices
• Multi regulated and multifaceted stakeholder management
• Environmental, social and governance prioritized
• Increasing demand for Fintech/digital experiences decisions to keep up with customers.
• Performance driven environment
• Global and MTN Group Fintech standards and best practices
• Active media engagement and brand reputation
• Agile ways of working

• Manage & improve the Operation & Maintenance process of the Mobile Money Services and systems.
• Prepare & design all needed process & procedures relevant to the tasks performed by the section internally & externally.
• Generates relevant weekly and monthly reports (Activity, Performance, KPIs, Statistics and Marketing reports etc…).
• Ensure Efficient Operation/Monitoring/Optimization of the services related to the Fintech Support platforms:

• Work closely with cross functional team for the design and implementation of any new service.
• Ensure proper handling of Fintech complaints and timely resolution within the set targets.
• Ensure friendly and good relationship with both internal and external customers.
• Ensure Fintech platforms compliant with regulatory and IT governance standards and practices
• Organise periodic review meetings with user department.
• Implement PPP with all user departments.
• Provide necessary governance to ensure Managed Services partner meet their SLA targets
• Ensure Constant review of processes, procedures and policies and recommend for improvement
• Assists and occasionally leads projects related to the Fintech Services, ensuring that they are delivered on time and within the budget allocated.
• May perform related duties assigned by immediate supervisors

• Minimum of a University degree in Computer Science or Engineering or its equivalent
• Microsoft and/or Cisco Professional Certifications.
• ITIL Practitioner Certified.
• Should have attended and attained some hours of Management and Leadership training/workshops
• COBIT5: Business Framework for the Governance and Management of Enterprise IT
• Scrum certification
• Agile working knowledge and related certifications.

• Minimum of 5 years relevant experience in IT with at least 3 years in a supervisory role

• Sound knowledge of internetworking technology.
• Knowledge of security areas such as Auditing, Policy, Database Security
• Risk and data flow Analysis
• System capabilities, limitations, and programming logic (Mandatory).
• Good knowledge in the following systems: Oracle and Ericsson ECW•
• Basic TCP/IP, LAN and WAN Topologies
• IT Service Management (ITSM) or ITIL Standards Framework expertise.
• COBIT Certification
• Basic Finance Knowledge

• Ability to manage own time and workload and juggle conflicting priorities
• Demonstrate evidence of influencing and coaching skills
• Professional approach with a can do attitude
• Courage Skills- Manages self and team performance, good conflict management, takes and manages accountability
• Energy & Drive - Innovative, takes initiative, result oriented and develops self consistently
• Interpersonal Skills - Leadership, customer centricity, collaborative and coaches & develops direct reports
• Personal Skills -Trustworthy, integrity and ethical in dealings
• Operating Skills - Ability to focus on priorities and plans, manages and monitors work effectively
• Organisational Positioning Skills - Good written and verbal communication, commitment to the organization
• Strategic Skills - Global thinker, Analytical thinking and Problem-solving abilities.

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