Customer Service Representative – Mazars Ltd

• Manage large amount of incoming phone calls
• Generate Sales Lead
• Identify and assess customer's needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Keep records of customer interactions, process customer accounts and file documents
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits ; follow up to ensure resolutions
• Provide accurate, valid and complete information by using the right methods/ tools
• Meet personal/ customer service team sales targets and call handling quotas
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

• A minimum of high school diploma or bachelor's degree in communications, marketing, business administration or related field
• At least 2 - 3 years working experience
• Proven customer support experience or experience as a client Service Representative
• Track record of over - achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/ respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

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