Job Vacancy For Retail Manager, Ashanti, BA and Northern

AT Ghana

Kumasi, Ashanti Region
Permanent
Full-time

29 days ago

Job Vacancy For Retail Manager, Ashanti, BA and NorthernJob Summary

The successful candidate will join as a Retail Manager for Ashanti, BA and Northern in the Customer Experience department.
(S)He will report to the Head of Regional Retail Operations and will would provide management of franchise and owned shops including teams, process and customers towards achieving commercial goals and objectives within the Ashanti, Brong-Ahafo and Northern Regions.
The Job holder will also review assignments and determine course of actions to be pursued to obtain necessary results.

Key Responsibilities

Working closely with Head of Regional Retail Operations at HQ to ensure uniformity of AT Retail CEX guidelines.

People

Responsible for performance management of owned and franchise shop employees.
Provide coaching, recommend and supervise training for team members
Enforce and track process adherence of all customer service employees in the customer experience area including franchise shops.

Process

Manage customer experience deliverables through the regional support structure, standards, processes, service levels and compliance.
Supervise health of acquisitions and ensure compliance on activations.
Manage and ensure availability of products/devices in all outlets
Responsible for driving enhanced customer experience across all touch points.
Responsible for retail profitability in Ashanti Brong-Ahafo and Northern Regions.

Customers

Ensuring that all customer queries/complaints are resolved as per SLAs.
Drive customer engagement across the retail footprint.
Responsible for T-NPS, CES across all touchpoints including franchise shops.

Franchising

Define and adhere to the selection criteria for all franchise shops rollout to ensure standardization.
Effective management of franchisees as per franchise guidelines.

Qualification Required & Experience

Bachelor's degree from a recognised institution
MBA from a recognized institution will be an added advantage
4-5 years of experience in retail management including 2-3 years in a similar role.

CORE COMPETENCIES

Excellent knowledge in retail operations management
People management skills
Excellent planning and organisational skills
Excellent interpersonal skills
Excellent and effective communication skills, both orally and in writing
Strong coaching skills
Culture sensitivity

Key KPIs

Shop profitability
T-NPS
CES
Quality Assurance and Compliance
MFS, Data and Gross Adds acquisition.
Franchise shop rollout

Location: KumasiHow To Apply For The JobInterested and qualified applicants should send their Applications & Curriculum Vitae to:Recruitment@at.com.ghKindly indicate the role you are applying for in the email subject.Closing Date: 30 July, 2023Ready to be part of our dynamic and innovative team? At AT, we enhance the value of our employees by providing long-term growth and opportunities in an ever-evolving work environment. Our values are at the core of what we do and represents who we are, Simplicity, Transparency and Relevance. Initiate your journey to be part of our world-class team and experience a rewarding career.

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