Business Development Manager - RateMe

RateMe

Accra
Permanent
Full-time

1 month ago

RateMe is a Feedback Intelligence System that transforms guest experiences into actionable business and people insights. Built for service-driven industries, our platform helps businesses recognize great service, empower their people, and drive performance with real-time, AI-powered feedback.We’re on a mission to reshape how businesses grow through people, one smile, one rating, one insight at a time.Role OverviewWe are hiring a Business Development / Country Growth Manager to lead our market entry and client development in Ghana. This is a full-spectrum sales and growth role, from understanding local business dynamics to identifying leads, conducting demos, and driving signed deals.[ad]You will be our first boots on the ground, building relationships, running demos, closing deals, and more importantly, living side-by-side with our users to understand how they work, what they value, and how we can deliver real transformation through feedback.You will be fully supported by our team in Dubai for training, proposal customization, contracts, financial processes, and technical implementation.Your mission: build success stories and validate our customer fit in Ghana, organically and intelligently, one client at a time.Key ResponsibilitiesMarket Discovery & Learning

Deeply immerse yourself in the service businesses in Ghana including hospitality, F&B, retail, healthcare.
Visit businesses, meet teams, and observe how service and feedback are managed today.
Collect, document, and report insights on user behaviours, pain points, and local business dynamics.
Help HQ fine-tune product-market fit through structured feedback.

Sales & Growth

Identify and qualify potential clients through direct outreach, networks, and market visits.
Conduct engaging product demos, both online and in-person.
Collaborate with HQ to customise proposals and support the full closing process.
Own the sales funnel locally from discovery to deal, and earn success-based commissions.

On-the-Ground Implementation & Feedback

Serve as the local guide for new clients during early implementation.
Capture user behavior insights by observing managers and frontline staff using RateMe.
Share success stories, user blockers, and market reactions back with HQ in real-time.
Represent RateMe in the field with professionalism and passion.

What Success Looks Like

You close several new clients within the first 3 months.
You deliver clear, actionable reports on user behavior and needs.
You help us sharpen our ICP and sales strategy through direct feedback.
You lay the foundation for future client success and team expansion in Ghana.

[ad2]What You’ll Need

Experience in B2B sales, business development, or user engagement roles.
Confidence to lead demos, meet decision-makers, and walk into new environments.
Curiosity and empathy to observe and understand user needs.
Clear communication, initiative, and a disciplined approach to feedback reporting.
Experience in SaaS or service industries is a plus.

Success Metrics

Number of qualified leads generated per week
Number of product demos conducted
Quality of lead insights and market feedback delivered to HQ
Client engagement and follow-up consistency

Compensation & Contract

Fixed monthly salary (to be determined based on experience)
As part of your compensation, you will be eligible for a performance-based sales commission of up to 25% of annual contract value.
You will be employed as an independent consultant, and you will be responsible for any local taxes or statutory dues.

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