Client Support Executive / Monitoring Room Services

Response One Ghana Limited

Osu, Greater Accra Accra
Permanent
Full-time

29 days ago

Company ProfileResponse One Ghana Limited is a trusted leader in integrated security solutions with over 10 years of experience protecting homes, businesses, and institutions across Ghana. We provide monitored alarms, CCTV, access control, fire systems, and rapid response services to clients such as Consolidated Bank Ghana, AngloGold Ashanti, PMMC Shops, and Bank of Africa.Job Description

Location: Osu-Accra, Ghana
Shift Pattern: 3 Shifts per Day (Morning, Afternoon, and Night)

Join our team as a Client Support Executive / Monitoring Room Services and play a key role in our Monitoring Room operations!Job SummaryWe are seeking dedicated and customer-focused Client Support Executives / Monitoring Room Services to monitor and respond to alarm signals, CCTV, maintain building security, and provide exceptional customer service.Key Responsibilities

Monitor and respond to various alarm signals
Prepare daily fault reports for Operations
Communicate effectively with internal and external departments
Follow company policies and procedures
Complete equipment checks and logs
Answer multiple telephone lines and respond to customer enquiries
Ensure customer expectations are met
Maintain building security and monitoring response centre operations
Complete assigned duties and special projects
Support the Sales Team on outreach programmes (when off-duty)

Reporting
The Client Support Executive / Monitoring Room Services will report directly to the Lead, Monitoring Room Services.Required Skills or ExperienceIdeal Candidate

We are looking for a detail-oriented individual with excellent communication and customer service skills.
Ability to work in a fast-paced environment and familiarity with monitoring room operations are desirable.

How To ApplyIf you are a motivated and customer-focused individual, please submit your application, including your Resume and Cover Letter, to . We look forward to hearing from you!

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