Customer Service Representative at BCL Group

• Respond to customer inquiries promptly and professionally.
• Provide detailed information about products, services, or company policies.

• Address and resolve customer complaints or concerns effectively.
• Escalate unresolved issues to the appropriate department or supervisor.

• Assist customers in placing orders or processing refunds.
• Recommend products or services based on customer needs.

• Maintain accurate records of customer interactions and transactions.
• Update customer accounts with relevant information.

• Gather customer feedback to improve service delivery.
• Suggest process improvements based on recurring customer issues.

• Follow company guidelines, protocols, and privacy standards.

• A minimum of a high school diploma or equivalent.
• Bachelor's degree in Business Administration, Communications, or a related field is a plus.

• Excellent verbal and written communication skills.
• Ability to listen actively and respond empathetically.

• Strong analytical and decision-making abilities.
• Creative approaches to resolving customer issues.

• Familiarity with customer service software, CRM systems, and Microsoft Office.
• Basic knowledge of relevant products or services.

• Patience, empathy, and a positive attitude toward customers.
• Ability to manage stressful situations calmly.

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