Job Vacancy For Sales Support and Performance Manager

• The successful candidate will join our team as the Manager of Sales Support and Performance in the Sales and Distribution Department.
• This individual will report to the Head of Sales Operations and Planning.
• The Sales Support and Performance Manager will provide support to all sales channels in the regions to achieve objectives related to acquisition, distribution, and Mobile Financial Services (MFS) sales.
• This role will be carried out in accordance with AT policies and procedures, focusing on the ongoing improvement of both current and future performance at AT.

• Conduct data analysis to identify performance gaps and best practices, providing actionable insights to support the regional team in driving improved results.
• Manage the timely renewal and approval of all Distributor and Electronic Vendor contracts to ensure compliance and continuity.
• Collaborate with the regional team on sales planning and the development of effective go-to-market strategies.
• Monitor inventory levels to ensure that Distributors and Vendors always maintain adequate stock.
• Ensure MSISDNs assigned to Vendors and Distributors are not recycled, maintaining data integrity and operational efficiency.
• Execute retailer engagement campaigns using the ERS-CVM tool to boost secondary and tertiary sales performance.
• Perform system and software audits to identify and mitigate fraudulent activities, ensuring operational security.
• Monitor the functionality of sales short codes and SIM registration applications, ensuring all platforms operate as expected.

• Bachelor's degree in business administration, Marketing, Economics, or knowledge in a related field.
• Minimum of three (3)- Four (4) years of working experience with 2 years or more in sales operations, distribution management, or telecom/vendor relations.
• Proven experience in data analysis and sales performance reporting.
• Proven ability to work in a team-oriented, collaborative environment.

• Excellent technical knowledge in distribution management and its strategic significance to airtime growth
• Can do with positive attitude with good communication skills.
• Ability to manage multiple projects and priorities simultaneously in an organized manner, ensuring timelines are met.
• Excellent leadership and management qualities to coach and develop skills within the Sales team.
• Able to plan and prioritize work and time to meet changing requirements and short timescales
• Strong process, planning and people management skills
• Ability to build and sustain strong positive business relationship both internally and externally
• Strong analytical and problem-solving skills.
• Strong communication and collaboration skills, especially in cross-functional and regional teams.
• High attention to detail and accuracy in handling contracts, audits, and inventory data.
• Results-oriented with a proactive approach to process improvement and campaign execution

• Proficient in Microsoft Excel and data analytics tools (e.g Power or similar).
• Familiarity with telecom tools and platforms such as ERS SIM registration systems, and short codes.
• Understanding telecom fraud prevention practices.
• Ability to run system audits and troubleshoot basic software performance issues.

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