Job Vacancy For Floor Manager
Groupe Sebastien
- Accra
- Permanent
- Full-time
To be successful as a Floor Manager, you should demonstrate effective management skills and fine-dining experience. Ultimately, you should be able to achieve exceptional customer service and ensure that customers have a pleasant experience.Managerial
- Manage, supervise, and ensure staff uphold standards of customer service and company policies.
- Ensure compliance with health and safety regulations
- Reviewing customer surveys to develop and implement ways to improve customer service.
- Resolving customer complaints in a professional manner, by answering questions and providing timely information.
- Ensure all security protocols are followed for the safety of staff and customers.
- Curate experiences for customers while organizing special functions.
- Ensure effective communication with teammates, other departments and management
- Participate in meetings as required on a regular basis to share information.
- Ensure that all restaurant's stations have their correct mise-en-place and that table settings are done according to the day's requirements.
- Ensure that all restaurant reservations are observed, and necessary arrangements are made on time.
- Ensure that faults and defects are reported to maintenance and are resolved promptly.
- Ensure fair equitable discipline while complying with company regulations.
- Ensure that all statutory hospitality regulations are complied with.
- Ensure that all stocks and supplies are requested on time, correct stock levels are maintained and stored under optimum conditions.
- Ensure that operating equipment is used properly and not abused
- Hold regular on-the-job training sessions to make sure that staff perform their duties correctly.
- Give feedback to team and management on guest comments.
- Liaise with Finance to ensure proper balancing of cash drawers.
- A bachelor's degree or HND in hospitality management
- Additional professional certification from certified institution on Hospitality/ restaurant management
- Minimum of 2 years prior experience as a restaurant manager
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