Fixed Relationship Team Lead

  • Accra
  • Temporary
  • Full-time
  • 1 month ago
  • Apply easily
JOB PURPOSE:A Reputable Multinational CompanyThe successful candidate shall lead a team of Fixed Relationship Managers by overseeing their day–to–day operations, providing analytical support, and motivating the team toward the achievement of its set KPIs. He/she shall manage and will be responsible for developing positive relationships with fixed broadband customers. The role reports to the Base Management & Commercial Performance Manager.ROLE SPECIFIC REQUIREMENT:
  • Oversees the day-to-day activity of the team.
  • Evaluates the team’s performance against set targets.
  • Drives customer activity, loyalty & and churn reduction.
  • Responsible for new and existing product adoption within the target base.
  • Responsible for upselling, cross-selling, and upgrading customers with the aim of driving overall productivity.
  • Champions the delivery of superior customer experience by interacting professionally and within the boundaries of the Organisation’s Customer experience tenets.
  • Owns the end-to-end delivery of customer experience journey for customers regarding plan change, payments, digital service enrolment, fault management, and general health checks.
  • Responsible for generating insights from customer engagement to inform product developments, CVM, and Base offers.
  • Responsible for churning reports on relationship management activities on a periodic basis.
PERSON SPECIFIC REQUIREMENT:
  • Excellent communication and presentation skills.
  • Planning and good organizational skills.
  • Good analytical and reporting skills.
  • Excellent numerical acumen.
  • Ability to work effectively in a team.

BusinessGhana