Job Vacancy For Analyst, Safety Operations

• Use market specific knowledge, signals and insights to design and implement scalable solutions to improve the safety support of the Africa region, starting with West African markets
• Develop and manage relationships with cross functional teams in your region,market and beyond to develop meaningful and scalable market solutions
• Develop a deep understanding of safety policies, tools, workflows, and metrics. Act as domain expert and functional specialist for regional stakeholders.
• Work with other market teams to support the development of a standardized market solution Strategy
• Lead initiatives that center around the customer experience and improve policy efficacy, tooling and operational design to increase enforcement quality and reduce risk.
• Influence new strategies, product launches and tactics using analysis and impact metrics to support your positions.
• Articulate our enforcement and product strategies and represent the team as a functional specialist with stakeholders. Set priorities and effectively lead and execute cross-functional projects to further our strategic goals. Partner with user facing teams such as Global Content Partnerships, Sales, and Public Policy to understand their customer needs.
• Work directly with the Twitter Service global leadership team to help prioritize and execute on Africa market strategic objectives.
• Manage communications with vendors and internal escalations teams, drive root-cause-analysis for high visibility/risk escalations, and provide support for scaling solutions. Investigate and resolve high-profile issues thoroughly, and turn around any incidents or negative trends in operational work.
• Monitor operational performance towards key metrics; identify and execute initiatives to increase operational effectiveness.
• Develop and deliver training for various policies and workflows to large regional teams.
• Facilitate feedback loops between product, enforcement, and policy teams.
• Create and maintain documentation of all workflows and operational processes owned by the team.
• Help define quality guidelines and perform quality reviews as needed.
• Be an ambassador for keeping users safe on the platform

• Graduate with 4-5+ years of experience in an operational role with a customer focus, or at least 5 years of experience in business process improvement or project management.
• Ability to review sensitive and potentially disturbing content including but not limited to vulgar language, hate speech, violent threats, pornography and other graphic images.
• Fluency in English and Pidgin is required. Additional French fluency is highly preferred.
• A deep/nuanced knowledge of the Africa market (especially West Africa), with regards to cultural issues, political issues, market events, and typical online user behavior.
• Ability to travel up to 10-20% to global offices and vendor locations

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