Client Support Executive / Monitoring Room Services - Response One

Response One Ghana Limited

Accra
Permanent
Full-time

27 days ago

Response One is a leading provider of innovative security solutions. We are committed to delivering exceptional customer service and ensuring the safety and security of our clients.Job DescriptionShift Pattern: 3 Shifts per Day (Morning, Afternoon, and Night)Join our team as a Client Support Executive / Monitoring Room Services and play a key role in our Monitoring Room operations!Job SummaryWe are seeking dedicated and customer-focused Client Support Executives / Monitoring Room Services to monitor and respond to alarm signals, CCTV, maintain building security, and provide exceptional customer service.[ad]Key Responsibilities

Monitor and respond to various alarm signals
Prepare daily fault reports for Operations
Communicate effectively with internal and external departments
Follow company policies and procedures
Complete equipment checks and logs
Answer multiple telephone lines and respond to customer enquiries
Ensure customer expectations are met
Maintain building security and monitoring response centre operations
Complete assigned duties and special projects
Support the Sales Team on outreach programmes (when off-duty)

ReportingThe Client Support Executive / Monitoring Room Services will report directly to the Lead, Monitoring Room Services.Required Skills or ExperienceIdeal Candidate

We are looking for a detail-oriented individual with excellent communication and customer service skills.
Ability to work in a fast-paced environment and familiarity with monitoring room operations are desirable.

Location: Osu-Accra, Ghana[ad2]

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