IT Support Officer by Sandvik
Sandvik View all jobs
- Accra
- Permanent
- Full-time
- Ensure end users log tickets to ITSD (Helpdesk) incident and Request Support for users.
- Collaborating with management, departments, and customers to identify end-user requirements and specifications.
- Manage Helpdesk tickets, planning and prioritizing systematically to minimize backlog and ensure operational efficiency.
- Assisting end users through a series of actions, either face to face; email, or over the telephone to help set up systems or resolve issues.
- Provide high-level support for Microsoft Office 365 tools and services.
- Ensure system and data security is maintained at a high standard, ensuring the integrity of the SNC network is not compromised.
- Provide technical assistance to project teams and undertake technical project roles when required, supporting the roll-out of new applications and solutions.
- Monitor network performance on a daily basis and troubleshoot problem areas as needed.
- Build and maintain efficient IT systems to meet business and technology needs.
- Adhere to all SMC Policies and Procedures, especially the SHEQ policies.
- Display confidence when dealing with people, with well-developed written and verbal communication skills.
- Communicate well with staff and suppliers, exhibiting excellent listening skills Demonstrate high standards of professional behavior when dealing with suppliers and users.
- Ability to investigate issues and requirements and identify and prioritize appropriate solutions.
- Ability to adapt and adjust to changing processes, constantly seeking process improvement.
- Ability to work flexible hours when required.
- Ability to maintain detailed and accurate records.
- Aid other employees in the use of various technologies. Ability to build professional relationships with key stakeholders and end-users.
- HND/BSc. Computer Science / Computer Engineering
- Additionally, A+, N+, CCNA, and ITIL are required.
- Proficiency in popular coding languages including Python, Java, and C++, and frameworks would be an advantage Excellent knowledge of the software development life cycle
- Strong problem-solving and communication skills
- Knowledge of Object-Relational Mapping frameworks
- Ability to learn quickly and work independently or as part of a team
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