Job Vacancy For I.T Officer
Employment Solutions
- Lashibi, Greater Accra
- Permanent
- Full-time
- Provides IT support, training, and orientation for new technology users
- Offers troubleshooting, support, and repair when IT equipment or networks malfunction
- Provides phone, live chat, or in-person support, depending on the organisation's scope
- Asks directed questions regarding equipment and networks to assess IT issues
- Follows scripts to provide effective and well-tested support
- Walks clients through solutions to solve problems and directs questions to supervisors or specialists when necessary
- Demonstrates great customer service skills, listens carefully, and exercises patience
- Documents daily tasks, training, and support sessions to inform the department and organisation better regarding IT support needs
- Maintains records of hardware and software inventory
- Assists with maintaining information security through controlled hardware or software installation and staff education
- Works with a team of installation, network, security, and support specialists
- Follows emergency plans for equipment, power, or security failures when necessary and protects data and security
- Specialises in IT support for a particular industry, such as wireless technology, healthcare, or finance
- Advances knowledge of current technology and support solutions by attending workshops and continuing education courses
- Stays updated regarding new technology through industry news
- Bachelor's Degree in Computer Science or a Related Field,
- At least 3 years work experience
- Knowledge of Computers and Networks,
- Knowledge of Software and Hardware,
- Decision Making,
- Problem Solving,
- Critical Thinking,
- Written and Verbal Communication
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