Job Vacancy For Client Service Officer

• Main interface between our client families and the funeral home, they play a pivotal role in delivering the service promise

• First point of call for all telephone enquiries
• Meets with families of the deceased to discuss funeral arrangements and requests
• Accompanies family members to identify deceased on arrival at the funeral home or for pre-burial visits
• Explains pricing and product information to family and/or friends
• Schedule activities or facility use - viewing room, chapel, cemetery, crematorium and reception grounds
• Sell funeral services, products or merchandise available to clients
• Resolve customer complaints, adherence to payment plans, or other-service matters

• Minimum of a Diploma or Degree with at least 2 years Customer Service or Sale experience
• Demonstrates strong organisational skills and pays close attention to detail
• Exhibits patience, empathy and compassion

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