Digital & IT Support Assistant by RecTrain Services

• Provide day-to-day technical support to staff members for hardware, software, and network-related issues.
• Troubleshoot and resolve IT problems promptly and efficiently to minimize downtime and ensure uninterrupted operation.
• Install, configure, and update software applications and operating systems on various devices.
• Maintain hardware assets, including desktops, laptops, printers, and other peripherals, by performing routine maintenance and repairs.
• Coordinate with vendors and service providers to resolve technical issues that cannot be addressed in-house.
• Assist in managing all company IT infrastructure, websites, software tools applications, CRM systems databases, (Kajabi, Slack, Trello, Bitrix, Microsoft Tools) and networking equipment, to ensure optimal performance and security.
• Support the implementation of IT projects by assisting with testing, training, and documentation.
• Monitor and respond to IT service requests and incidents in a timely manner, utilizing IT service management tools.
• Assist to educate employees on best practices for IT usage and security to enhance digital literacy.
• Collaborate team to develop and implement strategies for improving IT support services and processes.
• Collaborate with team members to prioritize tasks and allocate resources effectively.
• Stay current with industry trends and best practices in office coordination and administration.
• Uphold a strict level of confidentiality.
• Undertake additional tasks and responsibilities as assigned by Digital Coordinator/Lead Operations.
• Perform all other duties, tasks and projects as assigned.

• Must have a bachelor's degree or Diploma in Information Technology, Computer Science, or a related field.
• Possess one (1) - three (3) years of working experience in IT support or a similar role.
• Should have proficiency in troubleshooting hardware and software issues, including operating systems and productivity applications.
• Possess knowledge of network protocols, systems administration, and IT security best practices.
• Possess strong communication (written and verbal) skills and the ability to work effectively with colleagues at all levels of the organization.
• Ability to prioritize tasks, work independently, and adapt to changing priorities in a fast-paced environment.
• Familiarity with IT service management tools is beneficial.
• Ability to prioritize and juggle multiple tasks effectively.
• Proficiency in MS Office applications (Word, Excel, Outlook) and office equipment.
• Positive attitude and willingness to take initiative.

JobDirecta