Job Vacancy For IT Support

• installing and configuring computer hardware operating systems and applications;
• monitoring and maintaining computer systems and networks;

• troubleshooting system and network problems and diagnosing and solving hardware/software faults;
• replacing parts as required;
• providing support, including procedural documentation;
• supporting the roll-out of new applications;
• setting up new users' accounts and profiles and dealing with password issues;
• responding within agreed time limits to call-outs;
• working continuously on a task until completion (or referral to third parties, if appropriate);
• prioritising and managing many open cases at one time;
• rapidly establishing a good working relationship with customers and other professionals (e.g., software developers);
• testing and evaluating new technology;
• conducting electrical safety checks on computer equipment.

• A certificate or diploma in IT is required. 4 years work experience is also needed.

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