Digital and Data Manager by Old Mutual
Old Mutual View all jobs
- Accra
- Permanent
- Full-time
- Develop and maintain a comprehensive digital & data strategy that aligns with organizational goals.
- Develop and implement plans to improve the digital end-to-end customer experience
- Improve customer experience by driving digital engagement, sales and servicing. Explore and implement Digital Business Models.
- Work in conjunction with Platforms and features teams to deliver solutions as per agreed stage-gates.
- Provide leadership and oversight on the digital product backlog received from the in-country teams.
- Oversee data collection, storage, and governance practices to ensure data quality, security, and compliance with data privacy regulations.
- Develop and implement strategies to elevate customer experiences across all digital touchpoints, ensuring consistency and personalization.
- Establish feedback loops to capture customer insights and drive continuous improvements in digital experiences.
- Devising and implementing efficient and secure procedures for data management and analysis with attention to all technical aspects.
- Collaborate with IT and operations teams to design, implement, and monitor automation solutions.
- Lead the development and execution of digital innovation strategies, keeping the organization at the forefront of emerging technologies and trends.
- Collaborate with cross-functional teams to conceptualize and implement innovative digital solutions that enhance customer experiences and drive competitive advantage.
- Continuously assess and recommend digital tools, platforms, and partnerships to improve operational efficiency and customer engagement.
- Creating and enforcing policies for effective data management.
- Ensure use of data for analytics to drive value
- Prepare relevant reports on digital product performance data management and analytics in the market.
- Bachelor's degree in marketing, Business, or related field (master's degree preferred).
- Proven experience (5+ years) in digital customer experience and data analytics, with a track record of successful digital campaign management.
- Previous experience in team management and leadership roles.
- Experience working with project managements.
- Knowledge of Agile methodology
- Knowledge of programming languages (e.g., Python, R) and data manipulation tools is a plus.
- Experience with BI and other digital tools will be an advantage.
- Innovation
- Leadership
- Execution
- Relationship Management
- Project Management Disciplines
- Agile tools
- Digitally Savvy
- Data Analytics
- Advanced Microsoft Excel skills
- Good knowledge in Power Point
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