Senior Account Manager

Greater Accra
Permanent
Full-time

6 days ago
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Job SummaryThe Senior Account Manager is responsible for managing key client relationships and ensuring the successful delivery of campaigns and projects across services.This role serves as the primary link between clients and internal teams, ensuring that client objectives are clearly understood, translated into actionable plans, and executed to the highest standards.The successful candidate will drive client satisfaction, retention, and revenue growth, while ensuring seamless coordination across creative, production, and strategy teams.Key Performance Areas·Client Relationship Management·Campaign Delivery & Execution·Revenue Growth & Account Expansion·Project Management & Coordination·Client Satisfaction & Retention·Cross-Functional Collaboration·Leadership & Team DevelopmentKey Responsibilities1. Client Relationship Management

Serve as the primary point of contact for assigned clients
Build and maintain strong, long-term client relationships
Understand client needs, objectives, and business goals
Provide strategic guidance and recommendations to clients

2. Campaign Delivery & Execution

Oversee the end-to-end execution of campaigns, including:

Brand activations

Experiential marketing campaigns

Digital and social media campaigns

Content and production projects

Ensure all deliverables meet client expectations, timelines, and quality standards
Coordinate with internal teams to ensure seamless execution

3. Revenue Growth & Account Expansion

Identify opportunities for upselling and cross-selling services
Support revenue growth within existing client accounts
Contribute to achieving team and company revenue targets
Assist in developing proposals and pitch presentations

4. Project Management & Coordination

Develop project timelines, budgets, and work plans
Monitor project progress and ensure deadlines are met
Manage multiple projects simultaneously in a fast-paced environment
Address and resolve project challenges proactively

5. Client Satisfaction & Retention

Ensure high levels of client satisfaction and service delivery
Manage client feedback and implement improvements
Handle client concerns and escalate when necessary
Maintain strong client retention rates

6. Collaboration & Cross-Functional Work

Work closely with creative, strategy, production, PR, and influencer teams
Ensure alignment between client expectations and internal execution
Facilitate clear communication across all stakeholders
Participate in brainstorming sessions and campaign development

7. Reporting & Performance Tracking

Monitor campaign performance and deliver reports to clients
Track budgets, timelines, and key deliverables
Provide insights and recommendations for improvement
Ensure transparency in reporting and communication

8. Leadership & Team Management

Mentor and support junior account team members
Provide guidance on client management and project execution
Support team development and performance improvement
Promote a collaborative and high-performance team culture

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