Service Manager by Panafrican Mining Services
Panafrican Mining Services
- Accra
- Permanent
- Full-time
- Leading the service operational team, giving stakeholders a targeted return on investment provide technically sound advice and mentoring for Technicians. Development and marketing of products and solutions to all internal and external customers
Operations
- Ensure levels of service staff are adequately trained and re competent to meet the expectation of company’s clients
- Product problem management
- Ensure proper planning and effective utilisation of company resources to meet company targets and company objectives
- Warranty management
- Ensure quote accuracy and WIP Management
- Preparation on monthly service reports
- Provide technical support for the Heavy Duty Mechanics
- Ensure compliance with OEM maintenance and repair procedures
- Create a high performance focused culture through personal leadership, teamwork and the development of individual accountability for performance
- Achieve positive customer relationships through
O Maintaining a strong profile in the customer’s eyes on the project
O Responding in a timely manner to customer requests by either oral or written means as circumstences dictate and ensuring responses are accurate and honest
O Attending to customer complaints in a timely manner, investigating the causes and assisting to resolve any issues before they become a dispute
- Keeping the customer informed of matters which are of concern to either him/her or to Panafrican Group
- Qualified Artisan or Applicable Engineering Diploma / Degree
- Minimum of 5 years of management experience in the customer interface
- Good communication (written, verbal and presentation) and negotiation skills
- Ability to work independently, under pressure and meeting deadlines
- High level of computer literacy
- Strong knowledge of Komatsu products
- Ability to think ahead and plan
- Ability to organise and manage multiple priorities
- Problem analysis and resulution
- Strong customer orientation
- Excellent fault finding and troubleshooting skills and ability to read hydraulic and electrical schamtics
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