Manager, BankTech at MoMo from MTN

MoMo from MTN

  • Accra
  • Permanent
  • Full-time
  • 1 month ago
Job SummaryThe Manager - BankTech is responsible for driving the development and execution of BankTech and Scoring strategy in MML and growing the lending portfolio including – credit/term loans and overdrafts for personal and small-scale business loans. The role constantly explores opportunities for credit building using multiple scoring engine platforms that are scalable.The role also works very closed with partners to develop credit scoring models, loan processes, designing algorithms and negotiating strategy. It also ensures timely and robustplanning and execution through the product lifecycle and customer value management including, gathering and prioritizing product and customer requirements and finally ensuring the successful deployment of the products in the needed areas. The role is also expected to understand and map customer journeys to improve experience.Job ContextAn expertise-based multicultural Fintech organisation
A dynamic and evolving field of Fintech/Financial Services industry
Revolutionary workforce practices which are bringing together global labour markets
Convergence in markets and exploration of non-traditional revenue streams requiring complex interpretation and structuring.
Evolving industry sector constantly presenting new challenges and opportunities to the core businesses
Agile ways of workingJob RoleAssist SM – BankTech to achieve annual revenue and non-revenue KPIs, including monitoring revenue and cost to maintain profitability as per the strategy and business plan
Assist line manager to formulate lending and scoring strategies and to execute plans in accordance with agreed roadmap, ensuring appropriate prioritization is undertaken.
Effectively manage third party partners to enhance scoring and scale BankTech and lending services
Manage day-to-day credit/lending products operations and establish internal best practices to ensure seamless end-to-end implementation
Conduct extensive market and regional research and create realistic user stories for solution optimization
Benchmark best practices and conduct extensive research to identify appropriate pricing for products - develop proposals to amend products pricing in line with country level nuances.
Research and analyze customer behaviour as well as collaborate with the Commercial and CVM teams to develop & analyze loyalty/reward programs - to design loyalty rewards, in line with the overarching set of guidelines.
Use relevant metrics and measures to monitor existing loyalty & reward programs - manage the loyalty program operations.
Liaise with partners to explore innovative ways to augment the product portfolio and scoring algorithms, decisioning and platforms technology.
Gather customer feedback including capturing Voice of Customer through product reviews, complaints etc. to enhance performance.
Manage quality of service controls to ensure seamless customer experience for BankTech & Lending.
Lead in products concept documentation, business cases, customer journey mapping/flows, UATs and GTM deliverables for all BankTech and lending products.
Manage the product lifecycle and execute strategies to expand and extend current digital channels.
Participate in strategic meetings.
Support function wide transformation initiatives. Elicit inputs from relevant parties, when required.
Implement adequate risk mitigation and controls, with directions from the SM Payments
Perform evaluation baseline of Service Level Agreements (SLAs) and KPIs
Manage approval process from SM BankTech on new initiatives.
Work with approved budget for internal projects, under direction from the SM BankTech.
Facilitate preparation of proposal on change initiatives SLA, policies, and procedures.EducationMinimum Bachelor Academic Degree with MBA/Masters
4-year degree in Banking, Finance, Commerce or related field, Computer Science, EngineeringExperienceMinimum 4 to 6 years relevant experience in a similar position with at lease 3 years in managerial role
Experience in Fintech, banking or financial services is mandatory.
Successful track record as a senior management professional in delivering exceptional Fintech products, business growth & financial results
Experience working in a global/multinational enterprise with a good understanding emerging marketCompetenciesFunctional Knowledge:
Product design and customization
Product pricing
Loyalty rewards and offerings design and disbursement
Product operations
Product strategy and roadmap implementation
Quality of Service
Product performance
Wireframe and use case design.Knowledge:Good understanding of mobile payments
Good understanding of business process and technology
Value Proposition building
Product API management
Product and revenue performance monitoring
Revenue, pricing, and adoption models
Market research, analytics and insights
Digital marketing
Product localization
Offering and pricing
Loyalty rewards design & operations
Product operations
Quality of ServiceMust live the MTN Values of
  • Lead with Care, Collaborate with Agility, Serve with Respect, Can Do with Integrity, Act with Inclusion
Must exhibit the MTN Vital Behaviors of
  • Complete Candor, Complete Accountability, Active Collaboration & Get it done.

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