Key Account Manager by Sandvik

• Develop and nurture strong relationships with key customers, understanding their business needs, objectives, and challenges.
• Act as the main point of contact, providing exceptional customer service and ensuring customer satisfaction.
• Regularly communicate with customers to address their inquiries, concerns, and requests.
• Build rapport and trust with key stakeholders within customer organizations, including executives, project managers, and technical teams.

• Identify opportunities to expand business within key accounts by understanding their future requirements and aligning them with the company's capabilities.
• Collaborate with internal teams, including sales, engineering, and project management, to propose tailored solutions that meet customers' needs and maximize revenue potential.
• Prepare and present persuasive proposals, negotiate contracts, and close deals to secure new projects or contracts with key clients.
• Monitor market trends, competitor activities, and industry developments to proactively identify new business opportunities.

• Collaborate closely with project managers and technical teams to ensure the successful execution of projects within key accounts, meeting client expectations in terms of quality, timeline, and budget.
• Serve as a liaison between customer and internal teams, facilitating effective communication and problem resolution throughout the project lifecycle.
• Monitor project progress, providing regular updates to customers and promptly addressing any issues or concerns.

• Continuously assess customer satisfaction levels, conduct customer reviews, and identify areas for improvement to ensure long-term retention.
• Proactively resolve customer issues, seek feedback, and implement appropriate corrective actions.
• Conduct regular business reviews with key accounts to assess performance, identify opportunities for collaboration, and enhance the overall client experience.

• Maintain accurate and up-to-date records of customer interactions, project status, and revenue forecasts.
• Generate reports and analyze key performance indicators (KPIs) related to key accounts, providing insights and recommendations to management.
• Monitor and report on competitors' activities, market trends, and customer behavior to identify potential risks and opportunities.

• Adhere to all SMR Policies and Procedures, especially the SHEQ policies.
• Any other duties that may be assigned by the Business Line Manager - Accounts & Applications Management

• Minimum of a bachelor's degree in Engineering, Business Administration, or a related field. Technical background is preferred.
• At least ten (10) years of experience in a similar role in a multinational company.
• Previous experience in a mechanical, electrical, and/or technological role within the mining, construction, energy, or related sectors, will be considered as a merit.
• Competency in LEAN Six Sigma methodology will be added advantage.
• Strong business acumen with a solid understanding of engineering principles and processes.
• Excellent interpersonal and communication skills, with the ability to build rapport and influence key stakeholders at various levels.
• Demonstrated success in developing and maintaining long-term client relationships and achieving sales targets.
• Exceptional negotiation, presentation, and proposal writing skills.
• Strong project management and coordination abilities, with the ability to multitask and prioritize effectively.
• Analytical mindset with the ability to interpret data and draw meaningful insights.
• Proficiency in CRM software, Microsoft 365 Suite, and other relevant tools.
• Advanced English proficiency, both verbally and in writing, and French Language Proficiency is considered an asset.
• Detail-oriented and an excellent problem solver.
• Willingness to travel as needed to meet with customers and attend industry events.

• International Valid Driver's License and Passport
• Able to clear a criminal background check

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