Engine Field Service Technician - Level II at Cummins Africa Middle East

• Deliver Reliable On-Site Repairs: By diagnosing and completing less complex engine repairs at customer sites, you'll ensure minimal downtime and maintain customer trust in the company's service quality.
• Enhance Customer Satisfaction: Your courteous and professional engagement with customers will foster strong relationships and reinforce the company's reputation for excellent service.
• Ensure Efficient Service Execution: Using specialized tools and following documented procedures, you'll streamline repair processes, reducing errors and improving turnaround time.
• Maintain Equipment Longevity: Performing preventative maintenance according to schedules helps extend the life of engines and components, saving customers from costly breakdowns.
• Support Team Collaboration: By escalating unresolved issues to senior technicians or supervisors, you'll contribute to a collaborative problem-solving environment and ensure high-quality outcomes.
• Drive Continuous Improvement: Completing accurate documentation and identifying additional service opportunities will help improve service tracking, warranty processing, and customer value.
• Uphold Safety and Compliance : Your adherence to Health, Safety & Environmental policies ensure a safe working environment for yourself, your team, and the customer.
• Invest in Your Growth: By completing training aligned with business needs, you'll continuously improve your technical skills and increase your ability to take on more complex tasks over time.

• Valid Driver's License & Flexibility for Field Work: You must be able to drive service vehicles and be available to respond to emergency breakdowns, including after-hours calls, ensuring rapid support to customers in critical situations.
• Strong Electrical Bias & Technical Expertise: Proficiency in working on gensets and Power Command controls is essential. You'll need a solid understanding of electrical systems to diagnose and repair faults effectively.
• Proficiency with Diagnostic Tools & Software: You should be skilled in using electronic service tools to troubleshoot issues, interpret results, and determine appropriate service actions-ensuring accurate and efficient repairs.
• Systems-Level Thinking & Mechanical Knowledge: Success in this role requires the ability to analyse interactions between engine systems (cooling, fuel, exhaust, etc.) and apply service publications and measurements to perform high-quality repairs and maintenance.

• Apprentice Trained Engine Technician (Preferred).
• Vocational diploma from relevant technical institution.
• Locally valid driving permit.
• Basic level field service work experience.
• Intermediate level knowledge of and/or experience with engine products.
• Customer service experience.
• This position may require licensing for compliance with export controls or sanctions regulations.

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