Call Centre Manager by Groupe Sebastien

Groupe Sebastien

Accra
Permanent
Full-time

29 days ago

Job DescriptionJob Brief:We are looking for a customer-oriented manager to join our customer service team, to oversee the day-to-day activities of the Call Centre team and ensure that information flow to customers is accurate and effectively done to improve customer satisfaction.Responsibilities:

Work with other management team to develop call centre objectives, keeping profitability and efficiency in mind
Lead team meetings, coach and motivate team members
Assist in training newly employed call centre personnel
Analyse call centre data and prepare reports for management
Continually develop new processes to boost efficiency and productivity levels
Evaluate staff effectiveness and performance annually or on an as-needed basis
Work with call centre representatives to solve problems like difficult calls from angry customer
Develop objectives for a call centre's day-to-day operations and analyse call centre statistics (like sales rates and customer service metrics) to ensure that these objectives are met

Qualification Required & ExperienceRequirements

Bachelor's degree in communications, Consumer Relations or related fields
2 years' proven working experience in the role of call centre management
Familiarity with telemarketing software

Remuneration: The qualified candidate will be paid a range of GHS?1,800 - GHS?2,000 a month.Location: AccraHOW TO APPLYInterested applicants should send their current resume and application via email to:careers@groupesebastien.com ,stating their application for the role as the subject to the email.Eg. Subject: Sound EngineerClosing Date: 08 August, 2024

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