Call Centre Manager by Groupe Sebastien

Groupe Sebastien

  • Accra
  • Permanent
  • Full-time
  • 2 months ago
Job DescriptionJob Brief:We are looking for a customer-oriented manager to join our customer service team, to oversee the day-to-day activities of the Call Centre team and ensure that information flow to customers is accurate and effectively done to improve customer satisfaction.Responsibilities:
  • Work with other management team to develop call centre objectives, keeping profitability and efficiency in mind
  • Lead team meetings, coach and motivate team members
  • Assist in training newly employed call centre personnel
  • Analyse call centre data and prepare reports for management
  • Continually develop new processes to boost efficiency and productivity levels
  • Evaluate staff effectiveness and performance annually or on an as-needed basis
  • Work with call centre representatives to solve problems like difficult calls from angry customer
  • Develop objectives for a call centre's day-to-day operations and analyse call centre statistics (like sales rates and customer service metrics) to ensure that these objectives are met
Qualification Required & ExperienceRequirements
  • Bachelor's degree in communications, Consumer Relations or related fields
  • 2 years' proven working experience in the role of call centre management
  • Familiarity with telemarketing software
Remuneration: The qualified candidate will be paid a range of GHS?1,800 - GHS?2,000 a month.Location: AccraHOW TO APPLYInterested applicants should send their current resume and application via email to:,stating their application for the role as the subject to the email.Eg. Subject: Sound EngineerClosing Date: 08 August, 2024

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