Front of House Office Manager at Safari Valley Resort

Safari Valley Resort

  • Accra
  • Contract
  • Full-time
  • 2 months ago
Job Description
  • Company: Safari Valley Eco Resort
  • Business Unit : Resort
  • Town/City : Dawu, Okere District
  • Contract type: Fixed Term
  • Job type: Full Time
  • Function: Front Office
  • Reference No.: FOH-001-25
  • Remote Eligible: Onsite
  • Date of publication: 06.04
ABOUT SAFARI VALLEY ECO RESORT:Safari Valley Eco Resort is the first luxury eco-park resort in Ghana located on a 250 acre land in the heart of the lush, tropical valley of the Okere district in the Eastern region of Ghana, surrounded by incredible natural beauty of exotic wildlife, exquisite flora and fauna, and an unspoiled beauty of nature. Safari Valley Eco Resort is an affirmative action and equal opportunity employer, employing over 700 direct and indirect workers.WHAT WE OFFER:While working at Safari Valley Resort, we offer you an attractive and competitive salary & benefit package. You will be surrounded by some of the most talented leaders and teams, people who you can be proud to work with. We also invest in the training and development of our teams, and you will continue evolving and building your skills through personalized career plans.ROLE SUMMARY:The Front of House Manager is the face of our brand and will be responsible for the effective & efficient management of all aspects of the Front of House operations which includes but not limited to Welcoming of guest, Cabin Reservations, Call Centre, Day Visitor Agents and Public Relations. All with the prime objective of providing a first class premium service for our esteem clientele.DUTIES & RESPONSIBILITIES:
  • Ensure a faster, efficient and courteous check-in and check-out of new arrivals and departing guest respectively.
  • Ensure budget preparation, accurate financial reporting and inventory control related to front office operations.
  • Ensure the prompt resolution of all forms of guest enquiries & complaints either via phones or the web.
  • Responsible for managing front office staff, including training, scheduling, and performance evaluations.
  • Ensure consistent and exceptional customer service to all our guests by providing general support to visitors, acting as the first point of contact for both internal and external clients.
  • Liaise with other key stakeholders and departments to ensure a seamless guest experience.
  • Ensure the strict monitoring and implementation of all front office SOP's as required.
  • Prepare daily, weekly and monthly reports to be presented to the General Manager.
Qualification Required & Experience
  • Minimum of Five (5) years work experience in a Front Office Ops or similar role.
  • Bachelor's degree in Management, Business Administration, or a related field.
  • Detailed oriented and exceptional problem-solving skills.
  • Open to work on different shifts, including weekends and holidays.
  • Strong leadership and organizational skills and an excellent communication/interpersonal skills.
  • Proficiency in Microsoft Office suite and any well-known front office management software.
  • Able to multi-task and being able to work under pressure.
APPLICATION INSTRUCTIONS:All interested applicants should send their CV, certificates and cover letter to the address below:The HR ManagerSafari Valley Eco ResortDawu, Okere DistrictEmail Address:NB: Please use “FOH” in the Subject Line when applying via email.Deadline for Submission: 13th June, 2025.

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