Merchant Services Business Support Analyst at First National Bank

First National Bank

  • Accra
  • Permanent
  • Full-time
  • 1 month ago
Welcome to First National Bank Ghana, the home of the #Changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.As part of our talent team in Commercial and Business Banking, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective changeYou will ensure Customer Retention and after sales service.Identify process improvements (Cost Savings or efficiency improvements)
Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
Interface and communicate with other acquirers and vendors in the local and international industry as well as the card associations (Visa/MasterCard) and local organisations
Collaborate with Technical team and external vendors/switches in order to resolve issues
Provide end user support, monitor the system, respond to queries, resolve and escalate issues within IT and Business
Comply with governance in terms of legislative and audit requirements
Investigate conditions of a business challenge/incident by analysing business and/or technical problems relating to the acquiring / Issuer infrastructure and describe the condition and compile the resolution in accordance with IT / Business
Manage reporting functions with internal and external stakeholders including management, card associations, regulators, etcYou Will Be An Ideal Candidate If You HaveThe relevant degree
At least 3 years relevant experienceYou Will Have Access ToOpportunities to network and collaborate
A challenging working environment
Opportunities to innovateWe Can Be a Match If You AreAdaptable and curious
Thrive in a collaborative working environment

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