Coordinator, Staff Care & Well-being at World Vision

World Vision International View all jobs

Accra
Permanent
Full-time

9 days ago

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!Key Responsibilities:Location: Any country where WVI is registered to operateOverviewWorld Vision International is strengthening its global Staff Care & Well-being approach to ensure that staff are supported not only through formal services, but through clear systems, accessible resources, and consistent follow-through that translate commitment into impact.We are seeking a Coordinator, Staff Care & Well-being to help ensure that the operational, learning, and coordination foundations of the function are strong, reliable, and responsive.This role will focus on coordinating team workflows, maintaining knowledge systems, supporting light monitoring and reporting aligned with the Staff Care Theory of Change, and strengthening information flow between global, regional, and national contexts.This is not solely an administrative role. It requires systems thinking, sound organizational judgment, and the ability to work across cultures and levels of the organization with clarity and credibility. We are particularly interested in candidates currently working in national or regional contexts within humanitarian or international organizations.Why this role mattersWorld Vision is strengthening how we care for our people by moving toward a more intentional, learning-driven, and systems-based approach to staff care and well-being.This role helps ensure that commitments made at global level translate into clear processes, usable tools, meaningful learning, and visible impact across the Partnership. The Coordinator helps the work hold together across time zones, teams, and levels of the organization.If you have ever sat in a national or regional office thinking, "This is a good strategy, but it is not landing yet," this role may be for you. You do not need to be a subject-matter expert in mental health or staff care, but you do need to care about dignity, sustainability, and creating conditions where people can do their work well.Key ResponsibilitiesAs the Coordinator, Staff Care & Well-being, you will serve as the operational and learning backbone of the Global Staff Care & Well-being team.Keeping the work movingCoordinate workflows, schedules, and deliverables across the team
Track progress and support timely follow-up
Support budget monitoring and basic operational reportingProtecting knowledge and clarityMaintain shared knowledge platforms and repositories
Organize tools, templates, and guidance so they are easy to find and use
Draft and circulate internal updates, briefings, and learning notesSupporting learning and accountabilityCollect and compile monitoring data aligned with the Staff Care Theory of Change
Support analysis of trends and feedback
Document lessons learned and contribute to reporting cyclesStrengthening global and field connectionSupport information flow between global, regional, and national teams
Help organize webinars, learning exchanges, and consultations
Capture field insights and ensure they inform planning and improvementThis is not a counseling role. It is a coordination, learning, and systems role that helps ensure staff care efforts are coherent, responsive, and effective.KNOWLEDGE, SKILLS AND ABILITIESRequired Skills, Knowledge and ExperienceMinimum 5 years’ experience in coordination, project management, communication or operations support
Educational background in administration, project management, organizational development, communication or related field
Professional training in project coordination or knowledge management an advantage
Experience in complex international organizations
Ability to manage knowledge systems and basic data tracking
Strong organization and communication across cultures
Fluency in English, fluency in additional languages considered an advantagePreferred Skills, Knowledge And ExperienceFamiliarity with staff care, employee well-being, and humanitarian context operations.
Experience supporting monitoring, evaluation, and learning functions.
Strong intercultural communication and facilitation skills.
Competence with digital collaboration platforms (SharePoint, Teams, Click-up, PowerBI, dashboards, etc)
Multilingual capacity strongly preferred.
Ability to operate effectively and responsively in a fast changing, ambiguous environment, and deal with high pressure situations calmly and with energy and resilience while managing multiple priorities and deadlines.
Ability to work well independently; a motivated self-starter, with good initiative and problem-solving skills
Strong ability for critical thinking, displaying proactive and innovative approaches to work streams.
Has worked in a national or regional office and understands the realities of complex systems, competing priorities, and limited bandwidth.
Finds satisfaction in making things work better by clarifying processes, organizing information, closing loops, and ensuring follow-through.Travel and Work Environment RequirementUp to 20%, dependent on Partnership Travel Guidelines.
Ability to work regularly outside of business hours sometimes in hazardous conditions.

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