Job Vacancy For Analyst, Customer Intelligence

MTN Ghana

  • Accra
  • Permanent
  • Full-time
  • 30 days ago
Job Vacancy For Analyst, Customer IntelligenceJob Summary
  • Support an effective customer satisfaction strategy through customer intelligence studies, better analysis of customer information, and customer value models
Job Role Key Tasks
  • Prepare draft templates on Divisional reporting to drive and monitor CEX initiatives
  • Prepare Monthly /Quarterly Reports on Customer Intelligence activities- (including competition) by compiling customer feedback from the business - Marketing, Enterprise Business, Mobile Financial Services, Sales and Distribution
  • Compile reports on CM and CEX activities towards responding to customer suggestions and ideas.
  • Ensure all business processes are updated for efficient service delivery in line with digital transformation approach.
  • Develop customer-oriented forums to ensure customer understanding of products and services by the company.
  • Formulate service delivery parameters which contribute to service delivery effectiveness through the consistent application of Best Practices as specified by project plans.
  • Support all Commercial (Marketing, Enterprise Business, Mobile Financial Services related projects and activities to ensure customer satisfaction.
  • Data mining and analysis of customer information for business decision making
Qualification Required & ExperienceEducation
  • A Bachelor's Degree in a related field of study
Experience
  • Minimum of 3 years' relevant experience in a similar role
CompetenciesKnowledge:
  • Knowledge Customer Analytics
  • Computer literacy
  • Ability to use attendance software
  • IT Systems knowledge
  • Databases understanding
Skills / physical competencies:
  • Ability to manage own time and workload and juggle conflicting priorities
  • Demonstrate evidence of influencing and coaching skills
  • Professional approach with a can do attitude
  • Courage Skills- Manages self and team performance, good conflict management, takes and manages accountability
  • Energy & Drive - Innovative, takes initiative, result oriented and develops self consistently
  • Interpersonal Skills - Leadership, customer centricity, collaborative and coaches & develops direct reports
  • Personal Skills -Trustworthy, integrity and ethical in dealings
  • Operating Skills - Ability to focus on priorities and plans, manages and monitors work effectively
  • Organisational Positioning Skills - Good written and verbal communication, commitment to the organization
Location: AccraHow To Apply For The JobInterested and qualified applicants should send their Curriculum Vitae by February 24th, 2021 to:MTNGhanaRecruitment@mtn.com with the Vacancy number MTN-CR-ADTRACK0002 as subject.Kindly indicate the Position in the subject to avoid being disqualified and note that only shortlisted applicants will be contacted.Closing Date: 24 February, 2021

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