Digital Customer Engagement Officer - Bridge Technologies Limited

Bridge Technologies Limited

Accra
Permanent
Full-time

27 days ago

Role OverviewWe are seeking a proactive and detail-oriented individual to manage our WhatsApp Business account and respond to customer inquiries across all social media platforms (Facebook, Instagram, LinkedIn, etc.). The ideal candidate is responsive, fluent in English (French is a strong advantage), and comfortable using digital communication tools to represent the company professionally.Key Responsibilities

Respond promptly to all messages and comments on WhatsApp, Instagram, Facebook, LinkedIn, and other platforms.
Keep a daily record of every message received, including the platform, sender, inquiry type, and response given.
Provide accurate and timely information about our products, services, and promotions.
Escalate complex or high-priority queries to relevant internal teams.
Maintain a warm, professional, and brand-consistent tone in all interactions.
Monitor inboxes daily to ensure no inquiries go unanswered or delayed.
Compile weekly reports on message volumes, response rates, and frequently asked questions.

[ad]Qualifications

Proficient in written and spoken English.
Working knowledge of French is a strong advantage.
Previous experience in customer service or social media management preferred.
Excellent communication and organizational skills.
Tech-savvy, with the ability to manage multiple chats and platforms effectively.
Experience with WhatsApp Business and Meta Business Suite is a plus.

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