Job Vacancy For Help Desk Officer

• Maintain a positive attitude and calmly respond to customers' complaints
• Open new customer accounts
• Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise
• Recommend possible products to meet the customers' needs
• Refer issues and questions to managers if necessary
• Prepare product and customer reports by gathering data collected during customer interactions
• Listen to customers' concerns, issues and questions
• Resolve customers' concerns and answer customers' questions to your best ability

• Familiar with the software used to connect with customers and gather their information
• Knowledge of applicable products and markets
• HND or degree
• Personable and attentive
• Strong interpersonal skills
• Strong verbal communicator

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