Job Vacancy For Supervisory Contractor

MTN Ghana

  • Accra
  • Contract
  • Full-time
  • 30 days ago
Job Vacancy For Supervisory ContractorDivision: Mobile Financial Services
Department: Operations & Service Delivery
Location: Accra
Position: Supervisory Contractor
Level: Direct Contract
Reports to: Manager, MFS OperationsJob Summary:
  • Provide third level support on MoMo related issues.
  • The role is also responsible for coordinating tests on new products and services as well as supporting activities to ensure the smooth running of MFS Operations.
Job Role
  • Respond to escalated queries from internal stakeholders, ie. MoMo Outbound team, Call Centre Support team and other Third-party vendors
  • Perform daily system checks and operational tests on all MoMo services
  • Setup back end and front end user accounts on MoMo platform
  • Provide support to MoMo implementation team on related products and services
  • Communicate with MoMo stakeholders i.e. BNS, IT, Banks, Merchants, QA on system malfunctions and downtimes
  • Follow up with IT to resolve system challenges
  • Perform User Acceptance Testing for new products on the MoMo platform
Qualification Required & ExperienceEducation
  • A Degree in Business Administration or any other related area
Experience
  • A minimum of 2 years relevant experience
Professional/Technical competencies:
  • Microsoft word, Excel and PowerPoint
  • Other relevant systems applications
Location: AccraHow To Apply For The JobInterested and qualified applicants should send their Curriculum Vitae by 30th August, 2019 to:mtnghanarecruitment@mtn.comKindly indicate the Position (exact role you are applying for) in the email subject and note that only shortlisted applicants will be contacted.Closing Date: 30 September, 2019

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