Client Account Manager at FON Group

FON Group

  • Accra
  • Permanent
  • Full-time
  • 2 months ago
Job DescriptionAs a Client Account Manager, you'll be the face of Fon Packaging to our clients - ensuring smooth communication, strong relationships, and growth opportunities. You will manage key accounts, drive new business, and work closely with production and logistics to deliver packaging solutions clients can trust.What You'll Do
  • Client Relationship Management - Serve as the dedicated point of contact for assigned accounts, ensuring their needs are understood and consistently met.
  • Account Growth - Identify upselling and cross-selling opportunities within existing accounts and build proposals that deliver value for both the client and Fon Packaging.
  • Business Development - Actively prospect, pitch, and secure new business to expand our client base, consistently meeting monthly acquisition targets.
  • Order & Project Coordination - Oversee the full cycle of client orders, from confirmation to production to on-time delivery. Communicate timelines clearly and resolve bottlenecks in collaboration with production and logistics teams
  • Issue Resolution - Take ownership of client challenges (delivery delays, quality concerns, billing disputes) and resolve them quickly and fairly to maintain trust.
  • Market Insights - Gather and share feedback from clients to help shape product improvements, service upgrades, and strategic decisions.
  • Reporting & Performance Tracking - Monitor account performance against KPIs (repeat orders, revenue growth, client satisfaction) and prepare regular reports for management.
  • Brand Advocacy - Represent Fon Packaging with professionalism and enthusiasm, promoting our vision of sustainable, world-class packaging made in Ghana. ​
RequirementsWhat We're Looking For
  • Bachelor's degree in Business Administration, Marketing, or related field.
  • 2-4 years' experience in account management, client service, or sales (manufacturing or FMCG experience is a plus).
  • Strong communication, negotiation, and relationship-building skills.
  • Results-driven with a proven track record of meeting sales targets.
  • Highly proactive, energetic, and able to work under pressure.
  • A natural relationship builder who treats clients like partners.
What Success Looks Like
  • Fast response times (calls within 15 mins, emails within 2 hours).
  • 100% order accuracy and repeat business.
  • New client acquisition (minimum 2 per month).
  • Account growth and strong customer loyalty.
BenefitsWhy Join Us?At Fon Packaging, you won't just be managing accounts - you'll be helping redefine Ghana's industrial story. If you're proactive, people-oriented, and eager to grow, this is your chance to be part of something bigger.Closing Date: 4th October, 2025HOW TO APPLY

JobDirecta