Customer Service Executive - Skynet Express

Volta Region
Permanent
Full-time

2 months ago

Job DescriptionWe’re seeking dynamic and self-motivated individuals to join our team as Customer Service Executive Interns at our Ho Branch. If you’re passionate about delivering excellent customer experiences, providing timely support, and building strong customer relationships, we’d love to hear from you!Key Responsibilities

Regulate access of public into the office.
Respond to enquiries from walk-in customers.
Ensure the branch has enough resources, i.e. stationery to support its operations.
Monitor to ensure that pickups are done on time.
Generate a waybill for retail customers.
Reconcile all retail transactions and provide a report on all outstanding retail transactions.
Ensure all customer funds are collected and remitted immediately after deliveries by collaborating with the account officer.

[ad]Required Skills or ExperienceQualifications & Experience

High National Diploma / Bachelor’s Degree in Management or any social science discipline.
Minimum of 1-2years of experience in customer service
Experience in the Logistics or Courier Sector will be a plus.

Skills & Competencies

Good team player
Critical thinking
Problem-solving skills
Good interpersonal skills
Time Management Skills
IT skills

Location: Volta Region (Ho)

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