Lead: Associate Engagement and Services - Mastercard Foundation

• Support the implementation of the Associate onboarding process, ensuring a smooth transition into and out of the program.
• Act as the primary liaison for implementing partners, providing coordination and support related to Associate experience and program operations.

• Ensure compliance with program timelines, budgets, and quality standards by managing day-to-day program activities.
• Execute engagement initiatives to enhance Associate participation in career development programs, such as networking events, mentorship sessions, and check-ins.
• Support the development and coordination of one-year development plans for Associates in collaboration with key stakeholders.
• Facilitate ongoing support systems that provide guidance and career transition resources to Associates.
• Implement and manage engagement strategies for the Transitions LinkedIn community, ensuring content, discussions, and events align with career development objectives.
• Monitor engagement levels, track impact, and adjust community initiatives to optimize support for members.
• Coordinate engagement efforts with program partners, cross-functional teams, and external stakeholders to provide consistent Associate support.
• Work closely with the Alumni, Safeguarding, and Youth Engagement teams to ensure that Associates and Foundation alumni benefit from Transitions programs.
• Track, collect, and analyze program data to measure Associate engagement, program effectiveness, and transition outcomes.
• Prepare reports and insights to inform program improvements and engagement strategies.
• Maintain documentation of best practices and lessons learned to ensure knowledge continuity and program efficiency.
• Support program evaluations, identifying opportunities for process improvements and enhanced impact.

• Bachelor’s degree in business administration, public policy, international development, social sciences or related field from a recognized university;
• Relevant professional qualification;
• Member of a relevant professional body.
• Minimum of ten (7-9) years’ progressive experience in youth engagement, community development and management, alumni engagement, program management, or strategic partnership roles, preferably within workforce development, or a related sector.
• Experience in engaging with youth groups, online communities, civil society organizations, government, private sector etc., as well as young people.
• Managing multiple projects and delivering results in a fast-paced and fluid environment.
• Experience in designing and delivering leadership development programs for young people, in Africa.
• Experience with global grant making. This experience may come from working in another funding organization, corporation or an NGO.
• Experience working across cultures and geographies, living and working in Africa is highly desirable
• Fluent in English. Fluent in local languages as the role demands e.g. French for West Africa
• Deep knowledge of key issues and emerging trends and barriers in education and youth employment in Africa.
• Excellent analytical skills, the ability to think strategically and contribute as a thought partner in the Foundation’s strategy development.
• Experience and sensitivity to issues of inclusion; experience delivering programs for women, people with disabilities, and/or refugees and displaced youth highly desirable.
• Exceptional interpersonal and listening skills with the ability to build effective partnerships across all levels of the Foundation.
• Excellent verbal, written and presentation skills with the ability to articulate information to a variety of constituents across cultures.
• Proficiency with MS Suite (Word, Excel and PowerPoint).
• Passionate about youth education and employment in Africa
• Commitment to engaging and empowering young people, particularly women, and other marginalized groups such as refugees and displaced youth, and young people with disabilities.
• Excellent critical thinking and problem-solving skills.
• Ability to plan and act strategically over long timeframes, patience and persistence to achieve goals; and ability to balance immediate executional needs with longer term visioning.
• A team-player with a high degree of emotional intelligence.
• Entrepreneurial mindset to build a new function in a dynamic environment
• Service Mindset and striving towards becoming a trusted business partner to drive common Foundation goals.
• Results-driven and motivated by a high sense of performance excellence and urgency.
• Demonstrated ability to handle multiple priorities and respond to urgent situations in a fast-paced, fluid environment.
• Drive to continually experiment and innovate, building and leveraging best-in-class expertise and learnings.
• Commitment to the values of co-creation, humility and deep listening.
• Flexible, adaptable, and able to execute a range of job duties and changing priorities.
• Possess professional maturity, sensitivity with different cultures, and impeccable integrity

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