Controller, Enterprise Portfolio and Decision Support by MTN Ghana
- Accra
- Permanent
- Full-time
- Responsible for reporting and analysing segment data, product performance and provide research and analytics support for each product and segment (SME, LCA, Fixed, Public Sector & Digital) within the enterprise business division by driving market research, database management and analytics to support overall growth of the enterprise business unit.
- Highly dynamic and competitive telecommunication industry
- Advancement in global technology trends
- MTN Group business standards and practices
- Diverse cultural environment
- Segmentation structure implication
- Performance driven environment
- Developing sophisticated client base
- Coordinate the tracking of commercial performance (Churn, revenue, segment performance, revenue, ARPU, usage, customer insights etc) reporting per product and per segment
- Cleanse, analyse and optimize Enterprise Business database per segment
- Drive Research and analytics with market/ competitor performance reporting
- Coordinate with Marketing CVM team for enterprise CVM) support per segment ( Fixed, SME, LCA,MNC, Digital)
- Coordinate with Marketing BI, Research and Data analytics teams as needed to continuously provide data analysis to drive decision making
- Engage with IS and other technical teams and apply tools such as DaaS, PowerBI, etc. as needed to continuously provide data analysis to drive decision making
- Coordinate the optimization of product portfolio with product owners to ensure product lifecycle and performance tracking per product is done
- Provide micro-level market performance monitoring with monthly updating of KPIs for reporting
- Assist product owners to develop and implement data backed interventions per segment
- Support with day-to-day operations (enhancements , retirement , pilots etc) on products to enhance overall product performance
- Study and analyse data and research trends to provide advisory services for data backed decision making within the unit
- Minimum of a bachelor's degree in Information Systems/Statistics/Mathematics/ Marketing / Data Mining or a related field.
- Minimum of 3 years of relevant hands-on experience in the Telecoms Industry
- Data mining experience is an advantage
- Design Thinking
- Analyzing big data with SQL
- Marketing Essentials
- Business Data Analytics with PowerBI, DaaS
- MS Excel (Advanced)
- Statistical modelling and multivariate analysis
- Data mining and predictive analytics
- Reporting and performance analysis
- Knowledge in advanced statistical software skills (SPSS, SAS, etc.)
- Knowledge of SQL/Oracle Data Management
- Advance knowledge in the use of Microsoft Office Suite (Access, Excel, PowerPoint)
- Knowledge in the use of BI Dashboards (PowerBI, Tableau etc.)
- Basic Knowledge Enterprise Data Warehouse techniques
- MS Excel (Intermediate)
- Manages self and team performance, good conflict management, takes and manages accountability
- Energy & Drive - Innovative, Takes initiative, result oriented and develops self consistently
- Interpersonal Skills - Leadership, customer centricity, collaborative
- Personal Skills - Trustworthy, integrity and ethical in dealings
- Operating Skills - Ability to focus on priorities and plans, manages and monitors work effectively
- Organisational Positioning Skills - Good written and verbal communication, presentation skills
- Strategic Skills - Global thinker, Analytical thinking and Problem solving abilities.
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